Medical Support Assistant

The Medical Support Assistant's (MSA) work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments, collecting and updating demographic, patient processing and customer service. The MSA is responsible for assuring that various aspects of compliance, reporting and quality assurance are met. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties include, but are not limited to: Ensure correct identification of all patients using two forms of identification. Facilitate and support data integrity initiatives at the front line. Assist patients, family members, and multidisciplinary staff, maintaining unit flow. Provide prompt, friendly, and cooperative customer and patient services. Answer and route phone calls courteously and timely. Determine request nature and provide information per privacy rules and unit processes. Retrieve records from outside providers, manage faxes, provider orders, and mail promptly. Correctly input providers and treating specialties. Handle interward transfers, admissions, and discharges. Prepare admission packets prior to patient arrival. Ensure discharge packets are completed and ready before discharge. Enter work orders and follow up with the Nurse Manager or designee regarding delays. Aid in Telehealth consults and other electronic health services. Maintain and order necessary clerical supplies. Work Schedule: Monday - Friday, 7:30am - 4:00pm with alternating weekends and holidays. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11:59 PM (ET) on 11/20/2026. Medical Support Assistant Basic Requirements: Citizenship: Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance to 38 U.S.C. § 7407(a). Experience and Education: Experience: None. OR Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration: None. Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. Grade Determinations: Creditable Experience: To be creditable, the experience must have demonstrated the knowledge, skills and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. Part-Time Experience: Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship for the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service

Salaire : $36,464 – $56,793/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? VA Central Iowa Health Care System is a multi-campus health care system, with approximately 1700 employees, providing primary care, acute medicine, surgery, behavioral health, nursing home and domiciliary care located on the main campus in Des Moines Iowa, as well as a staffed Community Based Outreach Clinics in Carroll, Fort Dodge, Knoxville, Mason City, and South Des Moines. Employee selected may be expected to perform duties at other duty sites within VA Central Iowa Health Care System based on the needs of the organization.