Public Information Specialist

Organizational Location: There are (6) positions with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Commissioner, Intergovernmental Public Liaison, CBP Information Center, located in Washington, DC. PRINCIPALES MISSIONS : This position is located in the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Office of the Commissioner (OC), Intergovernmental Public Liaison (IPL), CBP Information Center (CIC), which serves as the agency's primary liaison with the worldwide public. The CIC supports CBP's mission to facilitate legitimate trade and travel by providing accurate and timely information regarding CBP regulations, procedures, policies, and programs in a professional and expedient manner. The Center is responsible for handling all public inquiries and complaints received by the agency, ensuring that each is addressed appropriately, with certain inquiries referred to the relevant office for further action. This position starts at a salary of $57,736.00 (GS-07, Step 1) to $91,815.00 (GS-09, Step 10) with promotion potential to $111,087 (GS-11 Step 10). Typical duties include: Responsible for responding to and answering sensitive and complex inquiries, comments, and concerns, which may involve issues pertaining to CBP programs and policies on issues such as trade, travel, tariffs, quotas, duties, and duty exemptions. Conducting independent research and maintains resource files according to subject matter to keep abreast of CBP activities, policies, procedures, and program changes to prepare answers to complex questions not contained in the answer database and ensure complete and accurate information is provided to the public. Establishing and maintaining resource files according to subject matter to keep abreast of CBP activities, policies, procedures, and program changes to ensure complete and accurate information is provided to the public. Responding to all requests for informational literature from individual travelers, travel organizations and business firms regarding CBP procedures and regulations, keeping in mind classified information as well as theFreedom of Information Act. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. QUALIFICATIONS REQUISES : Experience: You qualify for the GS-07 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Reporting incidents of incorrect information and alerting managers of problems; Providing complete and accurate information to the public; Answering routine inquires, comments, and complaints; Identifying correct answers to questions or appropriate solutions to customers. Experience: You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Maintaining resource files to keep abreast of activities, policies, procedures, and program changes; Disseminating accurate and timely information; Responding to all inquiries and complaints or directing them to the appropriate office for action; Providing alternative solutions and options to often complex problems. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Education Substitution GS-07: Successful completion of one year of full-time graduate education from an accredited college or university may substitute for the experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check

Salaire : $57,736 – $91,815/Per Year | Avantages : https://www.dhs.gov/homeland-security-careers/benefits

Customs & Border Protection (CBP): Securing America's Borders The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS. Discover a challenging and rewarding career with CBP, the sole organization responsible for securing the nation's borders. At CBP, we: Secure and enforce trade and travel while enforcing hundreds of U.S. regulations, including immigration and drug laws Screen passengers, vehicles, and shipments entering our country Seize illegal narcotics, vehicles, agricultural products and prohibited goods. Prevent unauthorized entry into the country Res