Medical Support Assistant

The Medical Support Assistant (MSA) is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, reviewing and documenting clinical and administrative electronic health records (EHR); obtaining medical information from patients, coordinating information and actions related to patient care and services to support patient care for the Health Administration department. PRINCIPALES MISSIONS : Major duties include but are not limited to: Independently performs a full range of duties related to the delivery of healthcare services at Center. Advises clinical staff on current administrative processes, working collaboratively across administrative and clinical services at the medical center to address patient's needs. Provides customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. Screens patients, visitors, and caregivers, assisting with Veteran's interaction with kiosks and self-service machines, clinic registration and scheduling. Communicate with Veterans through all patient outreach modalities including: Call Center, VA Video Connect Appointments (VCC), VetText, and Vetlink. Ensure clinic optimization through generating reports, administrative follow-up actions and evaluation of patient information and clinic schedules. Responsibilities may include: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information in accordance with VHA national scheduling guidelines; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record; obtaining medical records, faxing, participating in huddles with other MSAs and/or JJP Medical Center staff to determine the daily needs of the facility; monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients. Provides accurate details of organizational information to Veterans regarding the different services the VA offers. Provides high-quality customer service to Veterans and their families/caregivers. Communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Other related duties may be assigned. Work Schedule: Monday - Friday 8:00 am - 4:30 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 23974F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience: None. Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration: None. English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grandfathering Provision: Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications a

Salaire : $48,005 – $62,407/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?