Program Support Assistant

The Program Support Assistant serves as an administrative support specialist within Social Work Service, providing clerical and program support to the Medical Foster Home (MFH) Program and other Geriatrics & Extended Care (GEC) programs, the Workplace Violence Prevention Program (WVPP), and Social Work Service (SWS) administrative operations. They will perform a variety of administrative, clerical, and office automation duties that are essential to the efficient operation of these programs. PRINCIPALES MISSIONS : Duties included but not limited to: Receive and screen telephone calls, emails, and walk-ins inquiries from Veterans, caregivers, community providers and staff. Coordinate scheduling for home visits, inspection, care conferences and team meetings, distributing meeting notification, preparing agendas and recording. Prepare correspondence, reports, memorandum, letters, and other documents on behalf programs staff using word processing, spreadsheets and database software. Assist with on-boarding logistics for new Medical Foster Home Caregivers. Maintain Workplace Violence Prevention Program (WVPP) case files, tracking logs, databases ; ensuring records are accurate, current and properly secured. Assist in tracking the status of reports incidents, case actions and required follow up activities; preparing summary reports and status updates for the WVPP coordinator. Assist with coordination of WVPP training events. Perform time keeping functions. Provide coverage for Support and Survivors Assistance and Memorial Support (SAMS) specialist for emergent duties such as contact survivors of deceased who expire in the medical center and notifying organ procurement. Maintain program dashboards regarding inspections status, caregiver compliance, incident follow ups. Monitor Medical Foster Home (MFH) and Geriatrics & Extended Care (GEC) Program suspense items and tracking action items to ensure timely completion; alerting program coordinators of approaching deadlines. Work Schedule: Full Time; Monday - Friday, 8:00am-4:30pm. Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD075830 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: Examples of specialized experience would typically include, but are not limited to: Plans, implements, and evaluates administrative and technical support for multiple clinical sections. Plans, develops and executes a system for providing required reports for assigned clinical sections. Provides clerical support for the assigned clinical sections. Provides timekeeping for assigned clinical section. Clerical experience working in a medical office. Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience directly related to the occupation. ~OR~, Substitution of Education for Experience (TRANSCRIPTS REQUIRED): Successful completion of Four (4) years above high school or a Bachelor's Degree. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. ~OR~, Combination of Education and Experience (TRANSCRIPTS REQUIRED): Equivalent combinations of successfully completed post high school education and specialized experience directly related to the work of the Program Support Assistant position, which may be substituted to meet the experience requirements for this position. NOTE: Onl

Salaire : $43,384 – $56,399/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation. The Miami VA Healthcare System provides health care services at 9 locations in south Florida. Facilities include our Bruce W. Carter VA Medical Center in Miami and 8 community-based outpatient clinics in Deerfield Beach, Hollywood, Homestead, Key Largo, Key West, Miami, Pembroke Pines, and Sunrise. The Miami VA Healthcare System also includes an AIDS/HIV center, a prosthetic treatment center, a spinal cord injury rehabilitative center, and a Geriatric Research, Education, and Clinical Center. VA Miami health care is recognized as a center o