Information Receptionist - Red Coat Ambassador

This position serves as a Information Receptionist- Red Coat Ambassador at the Salem VA Medical Center within the Customer Service and Community Affairs Service. As part of the Red Coat Ambassador Program, the position enhances the visitor experience by responding to inquiries, providing directions, identifying concerns, and promoting exceptional customer service throughout the medical center. PRINCIPALES MISSIONS : The major duties include, but are not limited to, the followings: Serves as the initial and the final point of contact for guests entering and leaving the facility Receives, greets and direct callers over the telephone and in person with precise, clear instructions Provides information about the organization, its functions, and activities Takes accurate messages and ensures their delivery to support a responsive culture to the customer Provides excellent customer service via the telephone and face-to-face Answers customer questions concerning the location of outpatient clinics, pharmacy, radiology and lab services, canteen, and other areas of the medical center Takes Veterans and visitors to locations when they have difficulties with instructions provided Communicates effectively with individuals from varied backgrounds as well as those with mental and/or health problems Monitors patients during the transport process to identify concerns and/or seek help Work Schedule: Monday-Friday, 6:30am-3:00pm Telework: Not authorized Virtual: This is not a virtual position. Position Description/PD#: Information Receptionist - Red Coat Ambassador/PD02294A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2026. You may qualify based on your experience and/or education as described below: Experience: Applicants must have one year of general experience working in a progressively responsible clerical, office or other work environment such as in customer service and guest relations including navigation, direction, and information assistance which would have enabled you to acquire the particular knowledge, skills and abilities needed to perform the duties of the position to be filled. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed (2) years of education above the high school level in any field. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of general experience and education beyond the high school level, which meets the total experience requirements for this position at the GS-4 level. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Salaire : $37,193 – $47,334/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The Salem VA Medical Center is situated in the Roanoke Valley, conveniently located off Interstate 81 and the Blue Ridge Parkway at the southern tip of the Shenandoah Valley. Roanoke offers numerous opportunities for outdoor enthusiasts, including the Blue Ridge Parkway, the Appalachian Trail, Smith Mountain Lake, beautiful mountainside wineries and golf courses, and a variety of National parks and wildlife areas. The Valley includes attractions such as the Taubman Museum of Art, Virginia Museum of Transportation, Mill Mountain Zoo and Center in the Square. In the center of it all is the Historic Market District including a Farmers' Market, unique shopping