Medical Support Assistant - Surgical Care

This occupational series may be eligible for the Student Loan Repayment Program (SLRP). Repayment is limited to $40,000 annually, up to $100,000 in lifetime awards. Participants must sign a three-year service agreement and maintain an acceptable level of performance to remain eligible for this program. Contact VHAV23SLRP@va.gov for more information. PRINCIPALES MISSIONS : This is at the entry level of the MSA position. The incumbent serves as a Medical Support Assistant in the Surgery Care Service Line. S/he works at the U.S. Department of Veterans Affairs (VA) Health Care Center, Minneapolis, MN. VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties of this position are, but not limited to: MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. Responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employees). Will interface with personal computer (PC) applications as well as numerous VistA and other VA applications. The incumbent sets and adjusts short-term priorities. Assures timely accomplishment of the workload. Performs a variety of administrative functions which support clinic/program operations including but not limited receiving/relaying incoming and outgoing telephone messages, receiving and directing patients and visitors, answering routine inquiries, scheduling appointments, managing consults, and maintaining supplies. Promotes team building and improves business practices. Collects and compiles information as needed to carry out the work of the clinic, program or department. Follows established clinic and appointment scheduling business rules including but not limited to consultations, scheduling, electronic wait lists, recall reminder, encounter action required reports, insurance capture, AudioCare, and missed opportunities. Is aware of safety concerns, regulations, policies and procedures, and employs appropriate safety practices. Routinely and timely shares pertinent information. Accepts other ideas and integrates appropriate ones into practices. Uses email communication as well as verbal communication in an appropriate manner. Refers all questions requiring immediate medical attention to appropriate health care team members. Fields and resolves customer complaints. Refers more serious unresolved complaints to a higher-level supervisor. Work Schedule: Monday thru Friday, 7:30am-4:00pm Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 000000 QUALIFICATIONS REQUISES : Basic Requirements: Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience. No experience required. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Bo

Salaire : $38,522 – $62,896/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The Minneapolis VA Health Care System serves more than 100,000 Veterans across 15 locations. The Minneapolis VA Medical Center, a Level 1A Complexity Facility located adjacent to Minnehaha Regional Park, provides comprehensive tertiary care spanning medicine, surgery, mental health, physical medicine and rehabilitation, neurology, oncology, dentistry, geriatrics, and extended care. The system includes the Minneapolis VA Medical Center and 13 Community Based Outpatient Clinics in Minnesota (Albert Lea, Ely, Hibbing, Mankato, Maplewood, Ramsey, Rochester, Shakopee, and St. James) and Wisconsin (Chippewa Falls, Hayward, Rice Lake, and Superior). The Minneapol