Description du poste
The Supervisory Medical Support Assistant (SMSA) leads Medical Administration Service at VA Northern Indiana Health Care System, serving Marion, Fort Wayne, and five CBOCs within VISN 10. Duties include supervising/training MSAs, personnel actions, leave and timekeeping, employee issues, workload distribution, and process improvement. The SMSA is the primary contact for clinics, inpatient ward administration, the call center, and specialized care teams; may serve as Acting Service Chief.
PRINCIPALES MISSIONS :
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional The Supervisory Medical Support Assistant (SMSA) provides administrative and supervisory support to Primary Care, Specialty Care, Ward Administration, the Call Center, and specialized care teams. The SMSA promotes team-based care through huddles, meetings, patient-care coordination, and communication between Veterans and clinical staff. Assigns work, establishes priorities, sets deadlines, and coordinates daily operations with support from the Lead Medical Support Assistant (LMSA). Resolves scheduling issues and unusual situations using knowledge of clinic operations, policies, provider preferences, and VA requirements. Supervises Medical Support Assistants (MSAs), reviews performance and scheduling reports, monitors insurance data capture, and evaluates work quality and compliance. May serve as Acting Chief or supervisor for Medical Administration Service programs, including Beneficiary Travel, Health Benefits, Primary Care, Specialty Care, Ward Administration, and the Call Center. Performs and oversees appointment scheduling, consultation and electronic waitlist management, demographic and insurance verification, data entry, Veteran notification and advocacy, and coordination of diagnostic and specialty appointments. Provides administrative support to physicians, nurses, advanced practice providers, and other clinical staff. Completes required training and maintains proficiency in at least two areas of Ambulatory Care and Medical Administration Service operations. Applies knowledge of medical terminology, clinic procedures, ambulatory and inpatient care, call center operations, patient advocacy, enrollment and eligibility, beneficiary travel, revenue cycle processes, data management, and specialized care services. Uses VA systems and Microsoft applications, including VistA, CPRS, and the Bed Management System. In Primary Care, supports Patient Aligned Care Teams (PACTs) and interdisciplinary care partners. In Specialty Care, coordinates appointments and consultations across clinical services. In Ward Administration, supports inpatient and residential units; monitors admissions, discharges, transfers, and other patient movements; maintains bed-management records; and trains staff on applicable systems. In the Call Center, schedules, cancels, and reschedules appointments; provides customer service; monitors call activity; reviews reports; and ensures compliance with policies, procedures, and approved scripts. Work Schedule: 6:00 Am - 7:00 PM, Monday - Saturday, as determined by the needs of the department Compressed/Flexible: Not Authorized. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Noth Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: A