Description du poste
WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education-Field Assistance Area 1 REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
PRINCIPALES MISSIONS :
As a Senior Manager you will: Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher-level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels. Approve multiyear and longer-range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives. Oversee the revision of long-range plans, goals and objectives for the work directed. Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes. Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed. Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Supervisory Duties 80% A second-level supervisor provides strategic leadership and direction to subordinate supervisors and their respective teams to ensure alignment with Internal Revenue Service (IRS) mission, goals, and operational priorities. The incumbent develops, implements, and evaluates organizational objectives; establishes and refines policies, procedures, and work processes; and ensures programs are executed efficiently, effectively, and in compliance with applicable laws, regulations, and agency guidelines. Plans, directs, and coordinates work across multiple organizational units by setting and adjusting priorities and allocating resources to meet workload demands and achieve desired outcomes. Provides guidance and oversight to subordinate supervisors on a wide range of administrative, technical, and programmatic matters, ensuring consistency in the interpretation and application of policies and procedures. Monitors program performance using metrics, data analysis, and internal controls to assess effectiveness, identify risks, and drive continuous improvement, while evaluating resource needs, balancing competing priorities, and making decisions to optimize workforce utilization and organizational performance. Technical Duties 20% Serves as a second-level supervisor providing strategic leadership, direction, and oversight of Field Assistance operations within Taxpayer Services, Customer Assistance, Relationships and Education (CARE),ensuring the effective delivery of high-quality, face-to-face taxpayer service across multiple Taxpayer Assistance Centers (TACs). Provides authoritative oversight of program operations involving amended filings, account adjustments, notice resolution, and the resolution of complex account issues using IDRS and other IRS systems. Directs efforts to ensure accurate computation of tax, penalties, and interest, as well as the appropriate initiation of corrective actions such as payment tracers, credit transfers, and abatements. Establishes and enforces operational standards to ensure timely and effective service delivery in high-demand, face-to-face environments, including the coordination of walk-in traffic, referral processes, and workload distribution across multiple sites. STANDARD POSITION DESCRIPTIONS (SPD): PD96353Visit the IRS
À propos de Internal Revenue Service
WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world's biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career. The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have employees across the country and around the world. Come Join th