Student Volunteer (Unpaid Position)

The U.S. Department of Labor (DOL), Office of Inspector General (OIG) serves as an independent and objective unit within DOL. OIG is responsible for auditing, investigating DOL programs and operations to promote economy, efficiency and effectiveness in the administration of the programs; and to prevent and detect fraud and abuse in the programs and operations. PRINCIPALES MISSIONS : Make an impact while you learn, as a student volunteer. The Spring 2027 program offers students an opportunity to volunteer to support a program-based project that supports real federal missions, gains hands-on experience and valuable career-ready skills. This position is unpaid. The Student Volunteer program, authorized by 5 CFR Part 308, enables Federal agencies to engage students in uncompensated work assignments that provide educational experience, career exploration and skill development. The Branch of Database Management and Applications (BDMA) within the Division of Information Technology (DIT) is seeking a motivated Student Volunteer to support the administration and operation of the ServiceNow application. This opportunity will provide hands-on exposure to IT service management, enterprise application support, data analysis, and business process improvement. The Student Volunteer will work collaboratively with IT professionals while developing technical, analytical, communication, and problem-solving skills. The Student Volunteer will assist with administrative, technical, and operational support for the ServiceNow application. Duties may include, but are not limited to, the following: 1. Application Testing and Troubleshooting: Participate in testing ServiceNow application features, updates, and enhancements; document issues and assist IT staff in research and identifying potential solutions. 2. Documentation and Knowledge Management: Help develop, organize, and update ServiceNow user guides, standard operating procedures (SOPs), knowledge base articles, and other technical documentation. 3. Reporting and Data Analysis: Assist with generating ServiceNow reports, dashboards, and performance metrics to support IT management in monitoring service delivery and identifying opportunities for process improvement. 4. User Support and Training: Support IT staff in responding to basic ServiceNow user inquiries and assist in preparing training materials, presentations, and instructional resources. 5. Process Improvement and Automation: Assist in reviewing existing IT workflows and identifying opportunities to streamline processes, improve efficiency, and enhance the use of ServiceNow capabilities. 6. IT Project Support: Become familiar with project lifecycle and change and configuration control processes and assist in compliance and documentation. Participate in ServiceNow-related projects, team meetings, and other IT initiatives by assisting with research, documentation, coordination, and tracking project activities. QUALIFICATIONS REQUISES : All eligibility requirements must be met at the time of application. To be a Student Volunteer, you must meet the below eligibility requirements: 1. Be at least 16 years old; and 2. Be enrolled in or accepted to an accredited academic institution on an at least part-time basis. *A transcript showing proof of current enrollment is required to be submitted with your application package. Prior to onboarding, proof of enrollment for the semester of your volunteer service is required to verify your eligibility status as a student. The ideal candidate has excellent interpersonal skills, problem solving skills and the ability to communicate effectively both orally and in writing. Knowledge of IT service management, enterprise application support, data analysis and business process improvement. Experience with office automation systems (i.e., Microsoft Word, Excel, PowerPoint) is desired. No Recruitment Incentives will be offered. This position is outside the bargaining unit. This position is not telework eligible.