Medical Support Assistant (Advanced)

The Advanced Medical Support Assistant (AMSA) position is in the Primary Care ICC located at the Burlington VA Clinic. The AMSA is the first administrative point-of contact for Veterans, family, and other visitors contacting the Iowa City VA Health Care System. The incumbent will provide introductory administrative support to clinical staff members and Veterans, in addition to overseeing the daily clerical functions of the scheduling of all Primary Care areas. PRINCIPALES MISSIONS : NOTE: The 2-page Resume requirement does not apply to this position. FUNCTIONS OR SCOPE OF ASSIGNED DUTIES: Communication Demonstrates positive people skills in interactions which reflect caring, service orientation, professionalism, understanding, helpfulness and concern toward Veterans, visitors, and other employees of the Medical Center in both verbal and written communication. Maintains Veteran rights, confidentiality, and individuality. Resolves issues at the lowest level and in a timely manner. Set limits/boundaries which are clearly defined within the MSA/Veteran relationship. Have Advanced knowledge of medical terminology to ensure that Veterans and other callers are directed to the most appropriate place of assistance. Participate in and independently follow up on team huddles/meetings, sharing information and collaborating with the medical team assuring continuity of care. Is the main point of contact for all Secure Messages/Message Manager sent to their team; will either fulfill the request or forward to the appropriate staff for follow up and completion. Administrative and Operational Is an expert in the department for scheduled and unscheduled visits. Maintains flexibility in adapting to changes in schedule and workload. Assists other team members willingly. Prepare reports in various formats and present data to various organizational levels. Screens call and determine if the call requires attention from a Registered Nurse, Licensed Practical Nurse, Provider, or other designated professional. Maintains and secures medical records as appropriate and in accordance with the Health Insurance Probability and Accountability Act of 1996 (HIPAA). Enters appropriate information into the Veterans electronic medical record. Assures appropriate forms including and documents are presented, sent out, or completed by the Veterans. Facilitates Release of Information for records and documents being received from outside facilities monitor and track the progress of received required information. Provides advanced clerical support to the area they are assigned, including support to any staff member. Sets deadlines and priorities, adjusting the flow to help meet those deadlines and workload. Obtains and monitors the use of services, supplies, and equipment for their offices area. Updates Veteran's demographic information to include the following: address, phone number, insurance, preferred method of communication, guardianship reminder, and other information as new programs are added or changed. Receives and responds to inquiries via Secure Messaging, Message Manager, VAR, VEText, letters, or phone calls. These can include getting information to Veteran care teams through the entry of a note into the CPRS system and alerting the appropriate clinical staff member, requesting tests or medications, questions on appointments, scheduling, and various other inquiries. The MSA can recognize and refer urgent inquiries to clinical staff for immediate action as needed. Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized QUALIFICATIONS REQUISES : Basic Requirements: a. Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens b. Experience. None. c. Education. High school diploma, General Educa

Salaire : $50,440 – $65,572/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

At the Iowa City VA Health Care System, we're more than a hospital-we're a hub for innovation, education, and compassionate care. As a 5-Star CMS-rated facility and proud recipient of the ANA Pathway to Excellence® designation, we set the standard for quality and workplace culture. Our strong academic affiliations with leading institutions like the University of Iowa make us a premier teaching hospital, offering providers unparalleled opportunities for research, collaboration, and professional growth. Here, you'll work alongside dedicated colleagues in an environment that values your expertise and supports your career aspirations-all while serving those who served our nation The Iowa City Veterans Affairs Health Care System (ICVAHCS) consists of a comprehensive Tertiary Care Level I VA Health Care System; eleven VA Clinics and two Homeless Veterans Outreach Centers and has an affiliate agreement with the top ranked University of Iowa Carver College of Medicine. ICVAHCS is home to the C