Lead Medical Support Assistant

The Lead Medical Support Assistant (Lead MSA) in the Behavioral Health Service (BHS) serves as the lead for six Advanced Medical Support Assistant (AMSA) and three Medical Support Assistant (MSA) staff. The Lead MSA will act as a liaison between staff and the supervisor to resolve day-to-day conflicts. Additionally, the Lead MSA serves as the trainer for new MSA's in the Behavioral Health Service. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Scheduling appointments and utilizing the Electronic Waiting List accurately and in a timely manner; all appointments will be made with the patient's input, either in person or by phone, requiring a high level of coordination to avoid patients making multiple trips to the facility whenever possible Notifying supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes Conducting daily review of active/pending consults, Electronic Wait List, Recall list, Return to Clinic orders, Online Scheduling requests, and Vetext communications for accuracy and disposition Monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow Assures accurate appointment management and coordination of all administrative information between professional staff and patients Updates and verifies demographic information, schedules appointments, collects insurance information, performs data entry, administratively manages consultation requests and the electronic waiting list, and notifies patients of scheduled appointments Maintains knowledge of quality assurance/performance improvement principles and ensures administrative functions are carried out accordingly Ensures proper and timely treatment of patients and continually confirms that appointment schedules are maintained by MSA staff for one or more clinics Ensures front-line contact with patients and staff, setting the tone for perception concerning quality of healthcare services at the VA Screens/receives phone calls and messages in a timely and appropriate manner, determining the nature of requests and providing desired information using privacy rules and established clinic processes Participates in team meetings where patient care planning and management occur, except during staff shortages for coverage Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities supporting direct patient care Coordinates administrative services for Veterans, family members, caregivers, general public, and administrative/clinical staff to ensure continuity of care Provides administrative support to all Behavioral Health Service staff, including clinical and administrative staff Protects printed and electronic files containing sensitive data in accordance with provisions of Federal privacy acts and confidentiality statutes; follows regulations and instructions regarding release of sensitive or protected patient or employee information Work Schedule: Monday - Friday; 8:00AM - 4:30PM Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 56367F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of fore

Salaire : $53,232 – $69,203/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The West Texas VA Health Care System (WTVAHCS) located in Big Spring Texas provides a variety of inpatient and outpatient care services, with state-of-the-art technology as well as offering numerous educational programs. The facility serves counties in West Texas and the New Mexico area, with a Veteran population of approximately 57,000. Big Spring, "The Crossroads of West Texas" has a growing economy with new businesses locating in the area offering more shopping, family orientated attractions, and a bustling revitalized downtown area. Big Spring is centrally located within driving range of the following communities Midland, Odessa, San Angelo, Abilene, a