Description du poste
VISN 5 is recruiting for two complementary positions. The GS-14 Access Operations Director/Clinic Practice Management Lead oversees scheduling, clinic templates, consult workflows, capacity, and access improvement. The GS-15 Business Implementation Manager oversees VISN-wide business operations, including billing, revenue, eligibility, enrollment, Community Care, compliance, audits, and process improvement. Together, these roles support efficient, coordinated, Veteran-centered care.
PRINCIPALES MISSIONS :
Major duties include, but are not limited to: Oversees scheduling, clinic templates, consult workflows, and Community Care scheduling. Tracks appointment delays, consult backlogs, clinic capacity, and access performance. Sets scheduling standards, directs improvements, and supervises access-related operations. Review scheduling dashboards, consult backlogs, appointment delays, and access targets. Check clinic templates, provider capacity, scheduling accuracy, and Community Care consult workflows. Contact facilities about missed scheduling standards and require corrective action. Coordinate scheduling training, standard procedures, and access-improvement projects. Meet with access supervisors and clinical leaders to remove barriers to timely appointments. Provides VISN wide leadership, oversight, and accountability for Community Care scheduling operations and clinic practice management across all Health Service Areas(HSAs), VA Medical Centers (VAMCs) and Community Based Outpatient Clinics (CBOCs). Exercises expert judgment and authoritative direction to ensure consistent adoption of standardized practices, system integrity, and timely access to care for Veterans. Provides direct oversight of Community Care scheduling operations across the VISN, ensuring alignment with national expectations and VISN priorities. Holds VISN level accountability for adherence to national standards and directives, including responsibility for instituting corrective actions when performance deficits, system issues, or noncompliance are identified. Establishes and enforces standardized scheduling policies across VISN facilities, including clinic profiles, templating, panel management, business rules, and consult workflows. Ensures scheduling and Community Care staff are trained in approved tools and processes; monitors SOP adherence; and directs corrective actions when deviations occur. Establishes VISN wide training standards, validates facility compliance, and ensures staff competency in scheduling systems and consult workflows. Directs mandatory corrective training when gaps are discovered and holds supervisors and facility leadership accountable for maintaining compliance and proficiency. Serves as the VISN's authoritative subject matter expert on clinic practice management, provider productivity, scheduling efficiency, consult management, and Community Care coordination; advises VISN leadership on operational risks, strategic priorities, and system wide performance expectations. Director provides both direct and second level supervisory leadership across complex multi facility program segments, ensuring VISN level priorities are effectively translated into facility level execution and adhered to across subordinate organizations. Provides full supervisory oversight of the Ambulatory Care Operations Director, including establishing performance standards, assigning and prioritizing work, conducting performance evaluations, resolving complaints, and recommending personnel actions. Exercises second level supervisory authority over the Community Care Lead, reviewing hiring recommendations, performance ratings, disciplinary actions, and grievance decisions. Ensures subordinate managers and staff receive the training required to maintain compliance with scheduling tools, consult workflows, SOPs, and national policy requirements; verifies competency and corrective-action follow-through. Upholds EEO principles and ensures equitable treatment, accountabil