Medical Support Assistant (Advanced)

The Primary Purpose of the Position is: This position serves as an Advanced Medical Support Assistant (AMSA) for the Post 9/11 Military to VA (M2VA) Program. The AMSA will perform a variety of administrative and clerical duties associated with determining eligibility and scheduling primary care appointments for patients across the VA North Texas health Care System. The Organizational Location of the Position is: Social Work Service, VA North Texas Health Care System (VANTHCS), Dallas, Texas. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Duties include, but not limited to: Monitors, request, scan, and updates patient insurance information via insurance buffer software (ICB-NTX-live) and/or the Preregistration program. Verifies, updates, and confirms current demographic from Kiosk in Vetlink, and use of Veteran Scheduling Enhancement(VSE)and/or Veterans Health and Technology Architecture (VistA) software packages along with Knowledge of preregistration menu when patient's check-in for their scheduled or unscheduled appointments. Verifies eligibility/entitlement for benefits of all applicants using various methods including income assessments (1010EZ), military discharge documents (OD214), and other means such as communication with VARO, VBMS or VA Records Processing Center. Posses the knowledge and understanding of the guidelines associated with the Electronic Wait List (EWL). Receives, relays and/or answers incoming and outgoing telephone and electronic messages. Answers questions such as those dealing with the patient's eligibility for services, availability of appointments, procedures for obtaining an appointment, requests for appointments and/or appointment changes. Schedules, cancels, reschedules follow-up and/or consult appointments. Performs basic eligibility and copays determinations and preauthorization actions. Processes emergency and non-emergency transfers to other VA facilities or private hospitals. Monitors and schedules appointments from clinical consult request within the guidelines of VHA Scheduling Directive. Monitors the Medical School's provider schedule and confirms clinic coverage. Utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustments as necessary. Receives, relays and/or answers incoming and outgoing telephone and electronic messages. Answers questions such as those dealing with the patient's eligibility for services, availability of appointments, Primary responsibility for interviewing combat returnees, who are applying for medical benefits. Applications may be received in person, by telephone, electronic mail, from another VA Healthcare facility, or DOD entity (such as Military Treatment Facility (MTF) or Military Liaison/Case Manager). Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates finding to providers; as needed; assists the team to rein force the plan of care and self-help solutions. Resolves informal complaints and responds to request for non-technical information on such issues as status of reports, orders, and consults, along with instruction on completion of medical forms, suspense dates, hours of operation, clinic locations and services provided. Responsible for developing and maintaining posi

Salaire : $58,706 – $76,318/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? VA North Texas Health Care System (VANTHCS) is the second busiest VA system in the nation and we are growing! Comprised of the Dallas VA Medical Center, Sam Rayburn Memorial Veterans Center in Bonham, Fort Worth Outpatient Clinic and Tyler VA Primary Care Clinic, VANTHCS is an integrated health care system with approximately 4,000 employees and over 1,600 volunteers and clinical trainees. VANTHCS also coordinates a Community Based Outpatient Clinic program throughout its 40-county primary service area to improve access to care for veterans throughout 38 North Texas and 2 in southern Oklahoma. Through these four distinctive facilities and relationships with