Chamber Support Staff

The Chamber Operations Division facilitates access to the House Gallery for constituents, visitors and guests of Members; operates prohibited items check areas where items are securely stored while guests visit the House Gallery; manages the logistics and flow of visitors from the Capitol Visitors Center to and from the House Gallery; maintains access to the House Floor for Member and staff-led floor tours when the House is not in session. PRINCIPALES MISSIONS : Chamber Support Staff Chamber Operations Division Salary: $56,169-$60,988 This is a non-supervisory position. Job Summary: The Chamber Operations Division facilitates access to the House Gallery for constituents, visitors and guests of Members; operates prohibited items check areas where items are securely stored while guests visit the House Gallery; manages the logistics and flow of visitors from the Capitol Visitors Center to and from the House Gallery; maintains access to the House Floor for Member and staff-led floor tours when the House is not in session. Duties: Typical duties include, but are not necessarily limited to: Serves as the first point of contact for visitors going to the House Gallery. Operates check stands where prohibited items are collected and secured while customers visit the House Gallery. Escorts large groups of visitors going to and from the House Gallery. Controls access to the House Floor for staff conducting tours. Enforces access and decorum rules for House Floor tours. Assists with administrative tasks and organizational support for Chamber Support. Performs other duties as assigned. QUALIFICATIONS REQUISES : Job Requirements: Experience communicating with patrons, visitors, and guests. Preferred Qualifications: Experience conducting customer service in a high volume environment. Experience collecting, organizing, and returning personal items. Bachelor’s degree or equivalent work experience. Skill Requirements: *Skills essential and needed at entry to perform the job Core Adaptability - Ability to deal calmly and effectively with high stress situations and work persistently when facing obstacles. Ability to work well in ambiguous situations, adjust quickly to change, and easily consider new approaches. Collaboration - Ability to foster a sense of unity and trust within teams, breaking down silos and promoting teamwork across departments. Ability to encourage and facilitate cooperation, pride, trust, and group identity. Skill in working with others to achieve goals. Communication - Ability to convey ideas and information to different audiences through verbal and written means. Knowledge of different writing techniques for different document types and purposes. Ability to create written documents that are complete, grammatically accurate, and technically sound. Ability to articulate ideas clearly through speech. Customer Orientation - Values and delivers high quality, professional, responsive, and innovative service to internal and external customers. Builds and maintains effective customer relations that result in satisfaction; holds self and others accountable for quality outcomes. Decision Making - Skill in making sound, well-informed, and objective decisions, taking into consideration the potential impact and implications of the decisions. Ability to commit to action even in uncertain situations. Organizational Awareness- Knowledge of the structure, functions, and dynamics present within the U.S. House of Representatives and the Office of the Sergeant at Arms. Knowledge of relevant policies and procedures that govern the organization. Knowledge of how the Sergeant at Arms fits within the broader context of Federal agencies and how it contributes to government functioning. Planning and Coordination - Ability to organize work, set priorities, and determine resource requirements. Ability to determine short- or long-term goals and strategies to achieve them. Ability to coordinate with others to accomplish goals. Skill in monitoring progre

Salaire : $56,169 – $60,988/Per Year