IT SPECIALIST (CUSTOMER SUPPORT)

About the Position: You will serve as an IT Specialist (Customer Support) who will be providing advice and assistance to customers; to troubleshoot complex problems; and to provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities. PRINCIPALES MISSIONS : Establishing network access protocols to enable customers to gain local or remote access. Defining business or technical requirements applied to the design, development, implementation, management, and support of systems and networks. Evaluating and reporting on new tools and trends in the customer support field such as browser-based customer support services; organizing vendor demonstration sessions for other specialists. Recommending purchase of new tools to enhance the delivery of customer support services. Responding to customer service problems resulting from incidents and/or catastrophic events, such as virus infections or power outages. QUALIFICATIONS REQUISES : Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current United States Army Transformation and Training Command, Combat Capabilities Development Command, C5ISR Center Consideration will also be given to Current Army employees with personal competitive status You MUST submit a copy of your most recent SF-50 for your eligibility. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience equivalent to DE-02/ GS-11 grade level or equivalent pay band in the Federal service that is defined as performing ALL of the following duties: 1) Providing information technology assistance to the workforce on policy, planning, Enterprise Architecture Security, System Analysis, and Application Software; 2) Performing technical evaluations of information technology on scripting tools that help automate IT support functions (ie. PowerShell); and 3) Interfacing with representatives from higher headquarters in support of the organization to manage, develop and deliver support. The specialized experience must include, or be supplemented by, information technology-related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include leading others by setting the standards for the quality of work, even in the most difficult and/or high-pressure circumstances; reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Governme

Salaire : $102,415 – $158,322/Per Year | Avantages : https://www.usajobs.gov/Help/working-in-government/

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.