Advanced Medical Support Assistant

The Advanced Medical Support Assistant is a foundational role within Care in the Community/Non-VA Care department. The incumbent serves as an Advanced Medical Support Assistant in the Care in the Community department. This position is located at the Robert C. Williams Center in Fayetteville, North Carolina. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model within Care in the community. The incumbents assist Veterans by explaining community programs, coordinating their care in the community through various avenues, and providing customer service to be the patient's liaison between the VA Medical Center and the community provider. Duties include but are not limited to: Works collaboratively in an interdisciplinary coordinated care delivery model within Care in the community. Assists Veterans by explaining community programs, coordinating their care in the community through various avenues, and providing customer service to be the patient's liaison between the VA Medical Center and the community provider. Performs a variety of administrative functions associated with patient care and treatment for Care in the Community services which include inpatient, outpatient, and/or GEC program services. Incumbent must acquire knowledge of internal organizational procedures, knowledge of various facility services, multiple computer software systems, VA acronyms and abbreviations. Creates and issues authorizations for approved care, assists with vendor location when needed, and resolves barriers to obtain care in the community to avoid patient care delay. Coordinates with the Care in the Community team to review consult utilization by using various reports and communication methods to effectively support the needs of the team. Coordinates sending, receiving, and routing medical records from community vendors as needed by verifying services utilized by specialty and date of service. Responsible for accurate appointment management and the coordination of all administrative information between the community care vendor and the Veteran. This includes scheduling appointments, data entry, and administratively managing consultation requests. Incumbent(s) must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established Care in the Community processes. Other assignments at this level, include, but are not limited to: participating in team huddles and team meetings. Work Schedule: : Monday-Friday, 8:00am - 4:30pm Telework: Ad hoc at the Supervisor's discretion Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: : Not Authorized Permanent Change of Station (PCS): : Not Authorized QUALIFICATIONS REQUISES : Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration: None May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grandfathering Provision: Employees in VHA in this occupation, under a permanent, appropriate, and legal placem

Salaire : $51,258 – $66,636/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?