Medical Support Assistant (Advanced)

The incumbent serves as an Advanced Medical Support Assistant in the Community Care Services Section, Business Office Support Service (BOSS). The Assignments include but are not limited to: assuring coverage of the Community Care Services Unit; ensuring accurate/timeliness of the NVCC process in accordance with NVCC Guidelines. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Advanced MSA works collaboratively with staff at the Medical Center, Contract Vendors, Medical Center affiliates, Community Healthcare Providers, and any Third Party Administrator(s) to coordinate Veteran PACT/SHIP/Specialty Care/Community Care and Choice activities. This coordination involves mutli-disciplinary communication and coordination as a member of a cross-functional team..Duties include but are not limited to: Greets and checks patients in/out for appointments. Schedules/Cancels appointments and interprets/verifies provider orders/consults in accordance with VHA Scheduling directives and guidelines. Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic and makes any necessary adjustments. Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results. Develops and manages a tracking system for follow up care such as consults, tests, etc.. Participates in team huddles and team meetings to manage and plan patient care. Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Monitors orders, consults, recalls to verify and validate accuracy, resolve issues and schedule/disposition as necessary. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team. Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure. Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community) Supports Patient Safety standards using the correct Veterans Affairs identification of all patients and adheres to standards/responsibilities in responding to medical emergencies. Other duties as assigned by MSA Supervisor or Lead MSA Work Schedule: Monday - Friday, Tour Negotiable After Selection Compressed/Flexible: No Virtual: This is a virtual position and requires you to live within 50 miles commuting distance of and report for duty at your nearest VHA location. Telework: Ad-Hoc Functional Statement #: 53840A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : Applicants pending the completion of educational or certification/licensure requirements

Salaire : $59,063 – $76,782/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? Interested in a career that offers a true work-life balance? Look no further! The VA Rocky Mountain Network (VISN 19) offers a balance of professional and clinical complexity that stimulates growth yet also allows the professional an opportunity to enjoy life outside of work. If you are interested in a career that offers an integrated patient-centered approach while providing compassionate and state of the art care to Veterans through leadership and program development, we welcome you to apply. By serving and honoring the men and women who are America's Veterans, we fulfill President Lincoln's promise, "To care for him who shall have borne the battle and f