Medical Support Assistant (Advanced)

The Advanced Medical Support Assistant provides work relating to the care and treatment of patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff, and ancillary support services. Incumbent serves as a point of contact for the units, clinics, patient, call centers, CitC, to include but not limited to; scheduling appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the record. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional This is an Open Continuous Announcement and will remain open until February 12th. The initial cut-off date for referral of eligible applications will be November 20th. Thereafter, eligible applications received will be referred on an ongoing basis as-needed until position is filled. Advanced Medical Support Assistants work requires practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology. Major duties and responsibilities include, but are not limited to the following: Perform difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model Use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources Recommend changes to existing clinic procedures based on current administrative guidelines Utilize numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model Coordinate with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge Communicate with non-VA medical facilities Prepare correspondence to notify patients of normal lab results Manage a system for follow-up care such as consults, tests, etc.) Other assignments at this level include, but are not limited to: Process incoming patient secure messaging and coordinate with care team as appropriate Participate in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team Set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs Identify incomplete encounters and communicates findings to providers; as needed Assist the team to reinforce the plan of care and self-help solutions Enter appropriate information into the electronic record Monitor pre-appointment information and/or requirements to assure readiness for patient visit/procedure Manage patient systems to verify and validate accuracy and resolve issues Evaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointment Inform team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community) Work Schedule: Monday-Friday; Available Tours of Duty: 7:00am-3:30pm, 7:30am-4:00pm, 8:00am-4:30pm, or 8:30am-5:00pm. Individual schedules will be discussed during the interview process and are subject to change based on the needs of the Agency. Telework: Not Available Virtual: This is not a virtual position. P

Salaire : $54,773 – $71,204/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? John D. Dingell VA Medical Center in Detroit (Detroit VAMC) is a 160-bed full-service medical center that provides primary, secondary and tertiary care to Veterans in Southeast Michigan. There are approximately 330,000 Veterans residing in the primary service area. The Detroit VAMC is classified as a Level 1B complexity by Veterans Health Administration. We are a teaching hospital, providing a full range of patient care services, with state-of-the-art technology as well as education and research. The facility offers primary care and a full array of medical, surgical and mental health services including Cardiac Care, Cancer Care, Orthopedics, Surgical Servi