Description du poste
As the Supervisory Management & Program Analyst for VHA Member Services (MS), Organizational Management Department (OMD), Workforce Management (WFM), the incumbent reports directly to the Associate Director of Workforce Management. This position provides end users, supervisors, upper management, and MS organizations with analytical and statistical information, as well as, forecasting and scheduling support. The incumbent also supervises staff and performs management functions.
PRINCIPALES MISSIONS :
THIS VACANCY ANNOUNCEMENT WILL CLOSE ON 11/17/2026 AT 11:59 PM OR UPON RECEIPT OF 75 APPLICATIONS Major Duties include, but are not limited to: Manages and coordinates all aspects of program operations, to include establishing guidelines and performance expectations for subordinate staff. Applies a wide range of qualitative and/or quantitative methods to identify, analyze, assess, and improve team effectiveness, efficiencies, and work products. Monitors and reports on the status and progress of work to ensure that work priorities, methods, deadlines, and quality have been met. Provides administrative analysis on new or established programs that include work measurements, operations, procedures, workforce estimates, resource estimates, and utilization as it relates to forecasting and scheduling. Extracts, reviews, and evaluates data from a wide variety of sources and system technologies (i.e., Pipkins Vantage Point, Pipkins spreadsheet reporting, web enabled Pipkins, Avaya WFO, Workforce Management Optimization, iGrafx, Minitab, SQL reporting, Microsoft Word, Access, Excel, Power Point, etc...). Makes recommendations to leadership concerning staffing projections, workload forecasts, operational performance criteria, and program effectiveness. Participates in developing long-range strategic station plans for operations, staffing, space requirements, and organizational realignments. Maintains Expert Level knowledge of regulations and policies governing the management of organizations. Work Schedule: Will be determined after final selection, based on program needs. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position Position Description/PD#: Supervisory Management and Program Analyst/PD52863A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Critical Skills Incentive (CSI): Not Applicable Financial Disclosure Report: Not Required
QUALIFICATIONS REQUISES :
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position, you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade, GS-12, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include the following: 1. Manages departmental change management by gathering and utilizing analysis, monitoring tools and techniqu