Description du poste
The Advanced Medical Support Assistant serves in the Ambulatory Care/PACT Department of the Lyons, New Jersey VA Medical Center. Responsibilities include coordinating veteran care, managing clinic schedules and wait lists, processing insurance and VISTA data, handling secure messaging, screening medical emergencies, and collaborating with multidisciplinary clinicians to ensure seamless patient access, efficient clinical workflow, and comprehensive administrative support.
PRINCIPALES MISSIONS :
Allied VA Health Professional Total Rewards Package: Total Rewards of a Allied Health Professional Major duties include but are not limited to: Serving as a vital member of a Patient Aligned Care Team (PACT) within Primary Care at the VA New Jersey Health Care System, coordinating comprehensive care for a beneficiary panel alongside providers, nurses, mental health specialists, clinical pharmacists, and practical nurses. Participating in daily team meetings and clinical huddles to review individual patient needs, collaborate on optimal care delivery, evaluate schedules, and establish actionable plans ensuring continuity of care. Managing advanced patient systems and clinic schedules by monitoring appointment availability, setting priorities, adjusting work flow and sequencing, and utilizing tools like the electronic wait list (EWL), Near List, and recall system. Proactively engaging with Veterans across multiple platforms-including in-person visits, Kiosks, VetLink, and My HealtheVet secure messaging-to screen needs, coordinate follow-up care, and notify patients of normal lab results. Screening all seeking treatment to determine the nature of medical problems, immediately contacting appropriate medical staff for medical emergencies, and providing necessary administrative assistance. Performing frequent data input, processing, and documentation functions within VISTA regarding patient admissions, discharges, inpatient status, follow-up appointments, referrals, and means tests. Initiating and coordinating insurance billing, processing workflows, document scanning into electronic medical records, and reproducing forms related to daily clinic operations. Facilitating communication across the interdisciplinary team, external agencies, and non-VA medical facilities, particularly assisting with inpatient-to-outpatient discharges and developing tracking systems for consults and diagnostic tests. Ensuring that practitioner orders such as laboratory work and prescriptions are properly executed, registered into computer systems, and available in patient folders prior to scheduled dates of care. Screening and directing telephone calls, relaying messages, resolving customer concerns, and exercising administrative judgment to determine when callers require professional clinical advice. Educating other care team members on administrative processes, panel assignments, and scheduling protocols while recommending workflow improvements based on current guidelines. Maintaining compliance with computer security, privacy regulations, environmental standards, and safety programs while managing diverse veteran populations ranging from young adults to geriatrics. Work Schedule: Monday - Friday, 8AM - 4:30PM Compressed/Flexible: Not available. Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized. Permanent Change of Station (Relocation Assistance): Not authorized.\ Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 w