Medical Support Assistant (Advanced)

The Advanced Medical Support Assistant (AMSA) in the Central Arkansas Veterans Healthcare System's Nursing Operations / Clinical Contact Center (CCC) is part of an interprofessional healthcare team. The AMSA works at the Central Arkansas Veterans Healthcare System, North Little Rock, Arkansas. PRINCIPALES MISSIONS : The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interprofessional coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Duties may include but are not limited to: Works collaboratively with Central Arkansas Veteran Healthcare System Veterans Integrated Service Network (CAVHS VISN) programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video. Responsible for answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the CAVHS VISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Utilizes numerous advanced patient systems in support of multiple clinics involved in an interprofessional coordinated care delivery model. Develops and/or maintains effective and efficient communication with the patient, interprofessional care delivery teams, VA medical centers, and other agencies; communicate with non-VA medical facilities Schedules, cancels, re-schedules patient appointments and/or consults. Obtains medical documentation from patients Processes medication refill requests Obtains and reviews electronic medical records. Participates in huddles with other MSAs and/or CAVHS VISN CCC staff to determine the daily needs of the VISN CCC. Manages patient systems to verify and validate accuracy and resolve issues. Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment. Informs interprofessional team members about shared patients (i.e.)., those who receive their care at multiple VA centers or those who receive care in the community. Provides accurate details of organizational information to Veterans regarding the different services the VA offers. Provides high-quality customer service to Veterans and their families/caregivers. Communicates tactfully and effectively to challenging customers who may be threatening, abusive, or distraught. Resolves Veteran complaints as appropriate. Performs duties as assigned to ensure efficient and effective operations. Work Schedule: Rotating shifts, weekends and holidays. Schedule will be discussed during the interview. Schedule subject to change based on the needs of the facility. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 598-00273-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : Basic Requirements United States Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience and Education. (1) Experience. No experience required (2) Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Certification. None required. English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Q

Salaire : $45,409 – $59,031/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The Central Arkansas Veterans Healthcare System (CAVHS) consists of two inpatient campuses located at Little Rock and North Little Rock, Arkansas. Little Rock is the capital city of Arkansas, located in the central part of the state. Little Rock has earned a reputation among history buffs, foodies and art lovers as an exciting place to live. Residents can spend their weekend exploring the historic Arkansas State Capitol, wandering through the Arkansas Art Center or enjoying, the beautiful Ozark Mountains. The Central Arkansas Health Care System is a smoke-free facility.