Supervisory Veterans Service Representative (Assistant Coach)

The Supervisory Veterans Service Representative (Assistant Coach) assists in leading an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders. PRINCIPALES MISSIONS : Major duties and responsibilities include, but are not limited to: Analyze and interpret laws, regulations, and rules as they affect the establishment. Ensure all ready-to-rate cases are processed expeditiously. Ensure team's quality and timeliness of service meets performance indicator goals. Responsible for cost-effective use of resources. Ability to gather and interpret a wide range of data addressing service concerns. Ability to apply the principles of individual counseling and small group dynamics. Plan and assign work priorities for subordinates. Analyze, interpret, and apply judgment to address work issues. Demonstrate expertise in all phases of the claims rating activity and develop ways to improve or increase the quality of work. Responsible for administrative and technical actions affecting the team by providing advice, counsel, and instruction to individual employees. Responsible for personnel administration actions, which includes but is not limited to developing standards, evaluating employee's performance, recommending promotions, identifying training needs, etc. Promotion Potential: None. The full performance level of this position is GS-12. Work Schedule: Full time, Monday - Friday, 8:00 a.m. - 4:30 p.m. Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative (Assistant Coach), 02102A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 11/18/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11 level. If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-12 (or higher) and the promotion potential of your current position must be at least GS-12 The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below: GS-12 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to the GS-11 level or higher. Specialized experience is defined performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. Examples of experience would typically include, but are not limited to: knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veterans benefits and a comprehensive and thorough knowledge of s

Salaire : $89,508 – $116,362/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: "To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors." How would you like to become a part of a team providing compassionate care to Veterans? The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.