Senior Technology Solutions Specialist #512

The Senate Sergeant at Arms is seeking a Senior Technology Solutions Specialist. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 11:59pm EST on the closing date. Late applications will not be accepted. PRINCIPALES MISSIONS : Performs advanced troubleshooting and collaborates with Tier 3 personnel to resolve complex technical issues. Leads resolution of escalated issues from lower-tier staff and mentors others. Performs installations, upgrades, customizations, tuning, and maintenance for software and hardware. Conducts acceptance and integration testing of systems and applications. Supports vendor system implementations and resolves user-impacting issues. Can open tickets with vendors with appropriate technical details and logs. Independently analyzes, designs, develops, implements, and maintains COTS applications for Senate users. Actively participates in product evaluations and implementations. Assists with coordination across teams for enterprise-wide adoption of new technologies. Will manage smaller technical implementations and adoptions. Creates, develops, modifies, and provides instruction on business continuity plans and related processes. Other duties, as assigned. QUALIFICATIONS REQUISES : Other Duties/ Responsibilities Participates in on-site and on-call rotation. Required Work Experience 5–8 years of relevant work experience with a high school diploma / GED. 3–6 years of relevant work experience with an associate’s degree in computer science, IT systems, or a related degree. 1–3 years of relevant work experience with a bachelor’s degree in computer science, IT systems, or a related degree. Required Special Skills/ Knowledge Advanced troubleshooting techniques and the ability to work with Tier 3 personnel to resolve issues. Ability to independently perform system health checks, backups, installations, patches, and upgrades. Critical research skills and the ability to, under general guidance, conduct market research on emerging technologies. Ability to mentor junior staff members on how to perform tasks as well as knowledge sharing. Analytical skills to evaluate new hardware and software releases for their impact on the Senate environment. As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. Desired Qualifications Enterprise MDM & Mobile: Deep expertise in enterprise MDM solutions, Jamf Pro (certification preferred), Apple Business Manager (ABM), VPP, and securing iOS/Android OS. Experience managing Apple and Google Developer/Beta programs. Systems & Infrastructure: Experience in system and network troubleshooting, Unix/Linux, Microsoft Active Directory/Exchange/Server Architecture, and cloud computing environments (IaaS, SaaS, PaaS). Analysis & Quality Assurance: 5+ years conducting systems analysis, defining system requirements, creating test plans, conducting IT evaluations, developing technical documentation, and handling Tier 3 escalations. Education: Bachelor’s degree in Computer Science or a related field preferred. Communication: Excellent communication skills to explain technical concepts to all audience levels. Working Conditions Sedentary with extended periods of sitting and standing. To meet the needs of the U.S. Senate, the person in this position may be required to work extended hours outside normal business hours, which includes but may not be limited to holidays and weekends, as necessary. To meet the needs of the U.S. Senate, the person in this position will be required to be on call, or report on-site on a rotation, within 4 hours. Essential Services are functions and activities that are critical to the continuous operation, security, and support of the United States Senate. These services must remain operational without interruption to ensure the Senate can conduct official business. Posi

Salaire : $102,745 – $173,959/Per Year

The Office of the Sergeant at Arms (SAA) is the largest in size of staff and budget in the Senate. It is responsible for all Senate computers and technology support services, recording and photographic services, printing and graphics services, and telecommunications services. The SAA also provides assistance to all Senate offices with their staffing, mailing, purchasing, and financial needs. The offices of the SAA that are responsible for providing these and other services include Capitol Facilities, the Operations Division, Customer Relations, Financial Operations, Human Resources, and Information Security. The SAA also shares responsibility for the U.S. Capitol Police, the Senate Page Program, the Senate Office of Training and Development, and the Capitol Telephone Exchange. The Sergeant at Arms is an excepted service agency. Employment with the Sergeant at Arms does not confer the "Competitive Status" that generally results from selection and service in Competitive Service agencies.