Health System Specialist

The Health Systems Specialist for the administrative operations related to the Ambulatory and Emergency Care Clinical (AECCC) at the VA Maryland Health Care Systems (VAMHCS) in one of the following locations: Baltimore, Perry Point, Loch Raven, Eastern Baltimore County, Cambridge and Pocomoke, or Fort Meade and Glen Burnie. The Health System Specialist serves as the direct line supervisor for the Supervisory Medical Support Assistant(s) and provides administrative and professional supervision. PRINCIPALES MISSIONS : Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Major duties include but are not limited to the following: Assist the Business Manger in resolving day-to-day operational issues within AECCC or the Community Based Outpatient Clinics. Coordinates with the various disciplines and program managers within AECCC to assess operational issues that impact on workload productivity, personnel and supply management, process improvement, space, and equipment. Coordinates all aspects relating to space with relevant personnel. Routinely surveys the outpatient areas to ensure that safety, health, and fire hazards are eliminated. Serves as point of contact for staff based in the Community Based Outpatient Clinics and VAMHCS for administrative issues. Demonstrates leadership skills for coordination, problem solving, accountability and efficiency when delegated to chair committees or task force groups for project completion. Develops goals and objectives for participant consensus and keeps top management abreast of pertinent issues related to project completion. Analyzes summaries and communicates results to AECCC, Business Manager, and Associate Chief of Staff and others as indicated Provides administrative support in the development/integration and implementation of AECCC policies and Standard Operating procedures. Prepares white papers and correspondence for top level management, Network Office, and Headquarters as necessary. Ensures timely responses to VISN and headquarters request for information/reports. Assist with conducting job analysis for administrative positions. Serves as a hiring official and performs a variety of human resource actions to create new or back-fill vacant positions. Conscientiously responds to customer/patients concerns and initiates action to resolve identified problems; conducts necessary follow-up to ensure a satisfactory resolution. Performs studies/surveys in response to an identified need, or to further assess an opportunity for improvement. Serves as a role model for customer serves. Through skillful interaction with staff in all areas and clinical centers is able to resolve patient complaints. Prepare data analysis, applying business rules and quality assurance. Utilizing generating data for descriptive statistics and developing reports to execute action plans when applicable. Prepares visual tools to demonstrate program objectives, committee function, and use resources such as Microsoft PowerPoint, Excel, and, and Access. Serves as a Purchase Card holder and procures office supplies for AECCC. Work Schedule: Monday - Friday, 8am - 4:30pm Telework: *AD HOC* ONLY Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist/PD260270A and PD260271A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : Time-In-Grade Requirement: SEE EDUCATION SECTION FOR DETAILS. You must meet the individual occupational requirements (IOR) for the Health System Administration Series, 0671 as follows: Health System Administration Series, 0671 Individual Occupational Requirements (IOR) Undergraduate and Graduate Education: Major study -- hospital

Salaire : $70,623 – $111,087/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?