Med Support Assistant (MSA)

The Medical Support Assistant (MSA) provides administrative, clerical, and scheduling support for the Telemental Health Program within the Mental Health Service Line. The incumbent serves as a key point of contact for Veterans, healthcare providers, and interdisciplinary clinical teams to facilitate timely access to mental health services through virtual care platforms. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. POD Teams) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. You must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The Advanced MSA may be required to serve on more than one team. Explain the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. You collect, scan, and update health insurance information serving a major role in the revenue process. The incumbent contributes to the revenue collection process by identifying patients with third party insurance. Promotes veteran registration for and utilization of MyHealthe-Vet (MHV). The Advanced MSA may also be required to train other MSA levels on the Insurance Capture Buffer (ICB) process. When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents for scanning. The Advanced MSA will also perform the scanning duties and may be asked to train other MSA levels on the process. You must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations. You must be able to interpret and communicate requirements of YHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels as follows: a. Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible. b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. c. Daily review of active/pending consults, Electronic Wait List, Recall list and Audio care communications for accuracy and disposition. The Advanced MSA fully participates in the daily team meetings where patient care planning and management occur. Provides input in problem solving on operational issues or procedures. The Advanced MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet clinic and patient needs. CUSTOMERSERVICE: Meets the needs of customers while supporting the Medical Center and Service missions. Consistently communicates and treats customers in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized. Pay: Competitive salary and regular salary increases Wh

Salaire : $49,730 – $64,649/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? At the advanced level, the Medical Support Assistant (Advanced) (AMSA) performs difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommend changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an int