Description du poste
The CPAC is a regionally consolidated business entity established to entrance revenue operation throughout the VHA Network by standardization and consolidation of functions and the integration of VHA and industry best practices. This position is located in a Consolidated Patient Account Center (CPAC) Program Management Office (PMO) Quality and Performance Division.
PRINCIPALES MISSIONS :
Major Duties include, but are not limited to: Develops, implements, evaluates, and sustains system redesign and continuous process-improvement programs aligned with CPAC priorities, organizational transformation initiatives, and strategic goals. Applies and integrates Systems Redesign, Lean, Lean Six Sigma, and other appropriate improvement methodologies to address operational and financial needs; improve healthcare quality, safety, effectiveness, and efficiency; and ensure the responsible management, analysis, and use of financial resources and data. Reviews current revenue-cycle and process-improvement literature to identify evidence-based practices and opportunities to enhance system redesign activities. Plans and manage studies involving complex healthcare and operational issues; analyzes findings and develops statistical, graphical, and narrative reports. Designs, standardizes, and delivers continuous process-improvement training, coaching, and technical assistance to leadership, frontline staff, and multidisciplinary teams. Serves as a liaison among the assigned facility, CPAC management, regional executive leadership team, and other stakeholders; facilitate communication and collaboration related to system redesign activities. Monitors implementation, evaluates outcomes, and develops sustainment plans to ensure redesigned processes are adopted and maintained. Performs other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level (GS-12) without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday; 8:00am - 4:30pm Compressed/Flexible: May be discussed to meet the needs of the agency. Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (Systems Redesign Coordinator)/PD05398A and PD02206A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
QUALIFICATIONS REQUISES :
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/23/2026. GS-11 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-12 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 w