Supervisory Medical Support Assistant

The STVHCS is a modern health care facility with computerized programs (CPRS, VISTA, etc.), for all activities required in the performance of duties. The incumbent will normally work at one of the locations above but may be required to work at other location as necessary. Incumbent may be required to work various tours of duty on a rotating or as needed basis to provide required coverage, five (or seven) days a week and /or evening, night, and weekends. PRINCIPALES MISSIONS : Major Duties: Has delegated authority necessary to manage assigned clinical administration areas, performing the full range of supervisory duties and responsibilities to effectively utilize the manpower and resources allocated to HAS. This includes setting team goals and technically directing the work of subordinates. It requires planning, - assigning, reviewing, and accepting/rejecting work done by subordinates. Makes work assignments, set, or negotiate deadlines, and designate completion dates. Develops work schedules for employees to support workload. Evaluates work performance and completes performance appraisals and disciplinary actions for all employees assigned to section. Performs administrative and personnel management functions for staff supervised. Establishes and clearly communicates performance plans and expectations to staff. Provides informal feedback and periodically reviews employee performance. Resolves informal complaints and grievances. Reviews and approves or disapproves routine leave requests. Provides information and input to the Chief of HAS concerning promotions, reassignments, recognition of outstanding performance and other personnel issues. Coordinates and approves the leave of HAS clinical administrative staff and arranges cross coverage to provide adequate clerical coverage for outpatient and primary care clinics and other related activities. Instructs employees in assigned tasks and job techniques, conducts formal and informal on-the-job training, and answers questions on procedures, policies, and directives. Sets up clinic profiles in consultation with the appropriate clinical and administrative staff; in addition, he/she cancels, reschedules, and blocks clinic appointments based on provider schedules in accordance with approved provider leave and facility policy. This will require tracking leave of administrative and clinical staff. In the event of clinic cancellations. Ensures that patients are notified according to policy. Reschedules patients with special needs or issues. Responsible for administrative support to clinics. This includes composing letters as part of supervisory duties (e.g., advanced sick leave requests, donated sick leave request, personnel actions, etc.), composing and sending letters to patients when necessary and helping patients get necessary forms or letters processed correctly. Attend staff meetings for all the clinics he/she supports, including provider meetings, and will meet daily or weekly with the nurse team leader and clinic director. This ensures that the Supervisory MSA is working with the clinical staff as an integral part of the team and that communication is constantly flowing with the nurse team leader, clinic director, and Chief of HAS. Expected to be a communication facilitator, arranging meetings and in-services as necessary to ensure that information and knowledge are communicated to all staff. Responsible for providing input to the Chief of HAS concerning policy, and manual updates applicable to the clinic. Ensures that all annual training requirements are completed by all staff under his/her supervision in accordance with VA policy. Serves as the clinic system coordinator for areas of responsibility, this will include ensuring Veterans Health Information System and Technology Architecture (VistA) access is requested for new employees, ensuring VistA access to continuing employees, and reporting any hardware, software or printer problems as needed within HAS. Provides ongoing refr

Salaire : $55,952 – $72,739/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The South Texas Veterans Health Care System (STVHCS) is comprised of two inpatient campuses: the Audie L. Murphy Memorial VA Hospital in San Antonio and the Kerrville VA Hospital in Kerrville, Texas. The STVHCS serves one of the largest primary service areas in the nation, with 35 counties, and is part of the VA Heart of Texas Veterans Integrated Service Network (VISN 17), with offices located in Arlington, Texas. Providing a service to Veterans with a working staff of more than 5900 employees, South Texas provides health care services for 114,000 Veterans. The STVHCS is a facility providing primary, secondary and tertiary health care in medicine, surgery,