VCS NFS FSW - Concierge - Danville

Join us in making a difference for our nation's Veterans and their caregivers. The Veterans Canteen Service (VCS) is currently conducting a recruitment search for the position of Food Service Worker - Concierge in Danville, IL. Responsibilities of this position include customer service, dietary software management, quality assurance, inventory control, and supporting daily food service operations while maintaining compliance with prescribed diets and established standards. PRINCIPALES MISSIONS : Duties include, but are not limited to, the following: Patient & Customer Service: Serve as primary contact for patients, guests, and staff. Answer inquiries, assist with menu selections, resolve meal-related concerns, and escalate issues as needed. Patient Dietary Education & Meal Management: Provide basic guidance on modified diets and ensure meal selections comply with prescribed diet orders and established policies. Refer complex dietary questions to appropriate clinical staff. Dietary Software & Patient Information Management: Use COMPUTRITION, VISTA, and other systems to enter, update, and verify patient meal orders, dietary information, and tray tickets. Maintain accuracy during system outages. Patient Meal Preparation & Quality Assurance: Assemble and inspect patient trays for accuracy, temperature, completeness, and presentation. Maintain sanitation standards and assist with meal delivery and cart retrieval. Inventory, Records & Quality Improvement: Maintain inventory, menu, and quality records; monitor supplies; report service concerns; and participate in satisfaction surveys and quality improvement activities. Food Service Operations & Staff Training: Assist with food preparation, dishwashing, cleaning, and equipment operation. Maintain organized work areas, train new associates, and perform assigned kitchen, VCS/NFS, and concierge duties. Additional Responsibilities & Flexibility: Perform and adapt to additional responsibilities as needed. QUALIFICATIONS REQUISES : Therapeutic Diet & Nutrition Knowledge: Knowledge of regular and modified diets, including renal, cardiac, diabetic, dysphagia, and fluid-restricted diets, and the ability to identify appropriate food selections and portions. Patient Dietary Guidance & Customer Service: Ability to answer routine dietary questions, assist with menu selections, evaluate meal choices, and refer complex concerns to clinical personnel. Dietary Software & Computer Proficiency: Proficiency in VISTA, COMPUTRITION, and related technology to enter, update, retrieve, and process patient meal information and generate reports. Patient Confidentiality & Compliance: Ability to protect patient and employee information in accordance with confidentiality requirements, policies, and regulations. Food Service & Tray Line Operations: Knowledge of tray line setup, meal assembly, distribution, and pickup, including nourishment and tube feeding procedures. Ability to follow sanitation and infection control standards. Communication & Interpersonal Skills: Ability to communicate professionally and courteously with patients, guests, clinical staff, and coworkers while maintaining positive working relationships. Organization & Workload Management: Ability to prioritize assignments, perform basic calculations, maintain accurate records, work independently, and adapt to changing priorities while meeting deadlines. Certifications & Credentials: ServSafe certification required (or must be obtained within 90 days of hire). A current, valid REAL ID is required to work with the Veterans Canteen Service.

Salaire : $20 – $23/Per Hour

Since 1946 Veterans Canteen Service (VCS) has delivered the VCS benefit to millions of Veterans enrolled in the Department of Veteran Affairs (VA) Healthcare system, the largest Healthcare system in the United States. VCS is a program office in the Veterans Health Administration (VHA) that is Veteran facing, providing America's Veterans enrolled in VA's Health Care System, their families, caregivers, and VA employees reasonably priced merchandise and services essential to their comfort and well-being. The VCS operates cafés, retail stores, coffee shops, and vending machines across the country.