Contact Representative - Women Veterans Call Center

This position serves as a Contact Representative (CR) for the Women Veterans Call Center (WVCC) within the VA Veterans Health Administration (VHA) located at the Canandaigua VA Medical Center, in Canandaigua, New York. PRINCIPALES MISSIONS : ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Conducts outreach calls to women Veterans not already enrolled in VA healthcare services; Responds to inbound calls, chat messages and text messages from women Veterans, family members or caregivers; Determines nature of call, thoroughly and accurately analyzes issue and assists with communicating caller's needs regarding benefits, services and health care needs to health care or service providers; Demonstrates exceptional interpersonal communication skills and works collaboratively in meeting women's needs; Applies problem solving techniques to resolve or assist in resolving women's issues and concerns; Analyzes caller's situation, provides in-depth solutions based on inquiries, questions or concerns from women, their representative, families or caregivers about services and resources; Applies fact finding and interviewing techniques to gather, analyze and evaluate information from women; Fosters and maintains good public relations using a considerable amount of tact, diplomacy and empathy; Uses computer technology to ensure accurate information collection, communication and documentation; and Performs other related duties as assigned. Work Schedule: Set shift between Monday-Friday, 8:00am-10:00pm and Saturday, 8:00am-6:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved QUALIFICATIONS REQUISES : Gender Specific Requirement: This vacancy has a Gender Specific Restriction. Only female applicants will be accepted for this vacancy. The United States Office of Personnel Management (OPM) has authorized this restriction based on the program's primary function for meeting the needs of female Veterans. All documentation has been carefully reviewed and has met the condition of unusual circumstances as stated in section 5 CFR 332.407 and supports certification of single-sex recruitment. This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristics are basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. The Selective Placement Factor for this position is a Gender Specific Restriction: I hereby certify that I am a female. In addition to the Selective Placement Factor, to qualify for this position at the GS-5 level, you must meet one of the following requirements: Experience: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-4 level in the Federal service. Specialized experience includes: receiving and responding to telephone calls/inquiries; interacting with callers to determine the primary purpose of calls; researching and resolving caller inquiries; responding to questions regarding benefits; and utilizing various automated systems/databases. ~OR~ Education: Successful completion of (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 qua

Salaire : $41,021 – $53,328/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country'