Patient Services Assistant

The Patient Services Assistant (PSA) position is assigned to the Connected Care service and serves as clinical administrative support within the Phoenix VA Medical Center. The incumbent in this assignment will support all facets of the Connected Care service. PRINCIPALES MISSIONS : 30 Day Hiring Model The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty. What Applicants Can Expect Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration. Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager. Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer. Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions. After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing. Duties include but are not limited to the following: The PSA plays an essential role in shaping the patients' experience and is vital to providing timely access to health care. Incumbents will communicate directly with the patient to obtain required information to determine patient needs. He/she will have knowledge of various software utilized to run reports and queries. The work includes functions such as serving as an initial point of contact for functions including but not limited to scheduling patient appointments, tracking, reviewing and responding to electronic orders, consults, and other elements in the electronic medical record. The incumbent must display a practical knowledge of computerized data entry, information processing systems and software related to patient care. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics. Ensuring encounter forms are completed to obtain appropriate workload credit; identifies incomplete encounters, process no-shows, and communicates findings to providers. Utilizes the medical record to enter information and research the needs of the patient as appropriate. Provides excellent customer service and assists in providing front line resolution when applicable. Informs team members about shared patients ([i.e]., those who receive their care at multiple VA centers or those who receive care in the community). Evaluates program operations, anticipates potential problems, identifies existing problems, inefficiencies and develops recommended solutions. Provides advice and guidance for improvements and anticipates areas of concerns or questions which must be addressed when making recommendations. Coordinates with the Facility Telehealth Coordinator or designee to improve the uniformity and standardization of clinical workload, analyze and evaluate work measurement and operations, workforce estimates, procedures and resource estimates and utilization. Assists with equipment issues with oversight

Salaire : $47,500 – $61,749/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The VA Desert Pacific Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model that is based in a partnership across time, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement