Supervisory Veterans Service Representative (Assistant Coach)

The Supervisory Veterans Service Representative (Assistant Coach) serves as the primary support to the Coach, taking on all duties in the Coach's absence or sharing these responsibilities on a daily basis. This includes ensuring continuity of team supervision. The position functions as the assistant supervisor for one of the teams within the Veterans Service Center at the Regional Office. NOTE: Eligibility requirements - current, permanent employees of the MST Division or CTAP eligible. PRINCIPALES MISSIONS : This position is the assistant supervisor of one of the teams located within the Veterans Service Center, BEST Division, or Pension Management Center (PMC). Duties include, but are not limited to: Performs the duties of the Team Coach in his/her absence and shares those responsibilities on a daily basis. Ensures that the team's quality and timeliness of service meet performance indicator goals. Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes. Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns. Analyzes and interprets laws, rules, and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation. Monitors leave balances, approves/denies leave, and certifies timecards. Runs production and workload reports. Communicates with senior management. Promotion Potential: None, the position is at the full performance level, GS-12. Work Schedule: Full time, Monday through Friday, 8:00 a.m. to 4:30 p.m. Compressed/Flexible: Available Telework: Not Applicable. This is a remote position. Virtual: This is a Remote position. Position Description/PD#: Supervisory Veterans Service Representative (Assistant Coach) , 02102A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No QUALIFICATIONS REQUISES : To qualify for this position, applicants must meet all requirements by the closing date of this announcement:11/17/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below: GS-12 Grade Level: Specialized Experience: You must have at least one (1) year of specialized experience equivalent to the GS-11 grade level in the Federal Service. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS, or DRO. Examples of specialized experience would typically include, but are not limited to: Quality assurance or auditor functions related to claims processing and benefit determination; Adjudication and authorization of compensation, pension, and claims; and Determination to reconsider claims appeal cases and preparation/presentation of such cases. NOTE: There is no educational substitution for this grade level. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Ser

Salaire : $89,508 – $116,362/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: "To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors." How would you like to become a part of a team providing compassionate care to Veterans? The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.