Description du poste
The position is located in the Department of Veteran Affairs (VA), Veteran Health Administration (VHA), Charles George VA Medical Center in the Home Based Primary Care (HBPC) and Non-Institutional Care (NIC) programs, which are aligned under the Geriatrics and Extended Care service line. The incumbent participates actively in the management of the HBPC office by performing routine and miscellaneous administrative and clerical work.
PRINCIPALES MISSIONS :
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Major duties and responsibilities include, but not limited to: Serves as a liaison between the Office of Information and Technology (OI&T) and HBPC/NIC staff to include submitting tickets, and coordinating phone replacements. Manages all aspects of office maintenance, include ordering supplies, coordinating equipment inspections, tracking equipment inventory, requesting duplication orders, printing admission packets , scheduling meetings and rooms, placing Work Orders, picking up /delivering items throughout the campus, developing correspondence, scanning, faxing, and copying. Creates spreadsheets, enter data, and develops reports on a variety of program issues. Responsible for answering patient calls, assisting with issues that can be managed and contacting appropriate staff for clinical questions or concerns, ensuring all calls receive follow through as indicated. Work Schedule: Monday- Friday; 7:30am-4:00pm Telework: May be available on an ad-hoc basis Virtual: This is not a virtual position. Functional Statement #: 00000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
QUALIFICATIONS REQUISES :
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Experience. One year of creditable experience equivalent to the next lower grade. Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs: Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Ability to collaborate and communicate with a wide range of medical clini