Medical Support Assistant (Advanced)

The Cincinnati VA Medical Center is seeking dedicated professionals to join our team of Advanced Medical Support Assistants serving our Veterans. PRINCIPALES MISSIONS : VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties for the Medical Support Assistant (Advanced) include but are not limited to: Provides specialized and expert administrative patient support within an interdisciplinary coordinated care delivery model, applying advanced administrative judgment to complex clinical flow processes. Utilizes a wide range of clinical flow tools and patient systems to support access to care across multiple clinics, specialties, and community care resources Reviews clinic appointment availability to ensure schedules are closely monitored, adjusting clinic utilization as necessary to meet patient and clinic needs. Communicates effectively with patients, interdisciplinary care teams, VA medical centers, and non-VA medical facilities; assists with coordination during inpatient-to-outpatient transitions and prepares correspondence such as normal lab result notifications. Manages systems for follow-up care including consults, tests, appointment requests, and other required patient actions to maintain continuity of care. Processes incoming secure messages through MyHealtheVet, coordinates responses with the care team, and participates in team huddles and meetings to support planning, problem solving, and follow-up patient care. Identifies incomplete encounters, communicates findings to providers, reinforces plans of care, and enters required information into electronic health records. Monitors and verifies pre-appointment requirements, validates patient information within patient systems, resolves accuracy issues, and determines whether immediate appointments are required; informs team members regarding shared-care patients across VA facilities or community care. Work Schedule: Monday - Friday, 8:00a.m. - 4:30p.m. Other work schedules may be available depending on the needs of the agency. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: Multiple Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) QUALIFICATIONS REQUISES : Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. None. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None English Language Proficiency. Candidates must be proficient in spoken and written

Salaire : $47,298 – $61,487/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The Cincinnati VA Medical Center is a two-division campus located in Cincinnati, Ohio and Fort Thomas, Kentucky serving 15 counties in Southwest Ohio, Northern Kentucky, and Southeast Indiana with 6 Community Based Outpatient Clinics located in Bellevue, KY; Florence, KY; Lawrenceburg, IN; Hamilton, OH; Clermont County, OH, and Georgetown, OH. Cincinnati VAMC has two off-main campus locations in the Cincinnati area via an Eye Center and Mental Health Outreach Community Division, as well as an onsite Community Living Center.