Medical Support Assistant (Advanced)

Employees in this position serve as an Advanced Medical Support Assistant functioning at the full performance level in Diagnostic and Therapeutic Imaging Service. Work is performed at Central Arkansas Veterans Healthcare System, a two-division teaching hospital. Incumbent will be a scheduler assigned to a primary modality in Imaging Service but may be required to work in other modalities or divisions, as needed. PRINCIPALES MISSIONS : The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information; and interaction with patients and families to facilitate imaging services. The incumbent will interface with personal computer (PC) applications as well as numerous Vista and CPRS applications. Work requires practical knowledge of medical terminology and organizational procedures common to each modality Analytical ability, judgment, discretion, and dedication to customer service are required daily to carry out the functions of this position. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The Advanced MSA may be required to serve in more than one Imaging Clinic areas. This position provides medical administrative support to one or more modalities and is an integral member of the Imaging Service team to effectively carry out day-to day operations of the service. The incumbent(s) is responsible for accurate appointment management focused on the coordination of all administrative information between the professional staff and the patient. This includes updating and verifying demographic information, scheduling appointments, collecting insurance information, data entry, administratively managing radiology orders and the, and notifying the patient of his/her scheduled appointment. The incumbent orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics. The incumbent provides administrative support to, Radiologists, Providers, Radiologic Technologists, and Physicians, as well as other administrative and professional staff throughout Imaging Service. The incumbent must be conscientious regarding the confidentiality of the variety of material that will be handled. He/she must always abide by federal privacy and confidentiality regulations and exhibit ethical conduct. Employee must complete and adhere to necessary annual VHA training requirements. He/she has a key role in the VHA Network Performance Measures for Revenue, Customer Service, Access to Care, and overall quality of healthcare delivery. The incumbent must understand how to identify a Joint Commission surveyor and be able to articulate answers to questions they may be asked. He/she supports patient safety standards using the correct Veterans Affairs identification of all patients using two identifiers, full name or full Social Security Number and date of birth. The patient may also present the Veterans Health Identification Card (VHIC) for identification. Incumbents must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels as follows: a) Schedules appointments in a timely manner with a minimum of 25 appointments per 8-hour day. All appointments will be made with the patient's input, either in pe

Salaire : $45,409 – $59,031/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The Central Arkansas Veterans Healthcare System (CAVHS) consists of two inpatient campuses located at Little Rock and North Little Rock, Arkansas. Little Rock is the capital city of Arkansas, located in the central part of the state. Little Rock has earned a reputation among history buffs, foodies and art lovers as an exciting place to live. Residents can spend their weekend exploring the historic Arkansas State Capitol, wandering through the Arkansas Art Center or enjoying, the beautiful Ozark Mountains. The Central Arkansas Health Care System is a smoke-free facility.