STRATEGIC ANALYST

DCSA's Office of Customer Success is seeking a Strategy & Assessment Lead to help shape how the agency monitors and optimizes its internal customer strategy. In this dynamic, high-impact role, you will design and execute strategic assessments, establish key performance metrics, and analyze internal customer feedback. You will identify service gaps, ensure appropriate corrective actions are tracked, and drive transparency across the organization through data-informed recommendations. PRINCIPALES MISSIONS : As a STRATEGIC ANALYST you will be responsible for the following duties: Performs strategic analysis of customer needs, stakeholder concerns, market conditions, governance expectations, and enterprise service adoption trends to support DCSA's transition to operating as a customer-centric business. Exercises accountability for designing and establishing strategic approaches, analytic frameworks, measures of effectiveness, and cross-functional recommendations that ensure DCSA's customer-facing strategies align with broader agency goals, customer demand, and national security priorities. Develops strategic assessments, executive briefings, decision memoranda, white papers, response packages, issue papers, customer success plans, strategic communications products, and other analytic deliverables for OCS leadership and DCSA senior leaders. Conducts descriptive, trend, performance, risk, customer experience, requirements, policy/program, and enterprise integration analyses to identify root causes, assess emerging issues, and develop strategic recommendations. Leads and coordinates cross-functional working groups and matrixed efforts across OCS and DCSA business units, including Personnel Vetting, Industrial Security, Acquisition and Technology, and Security Training, to align enterprise actions with customer needs and strategic priorities. Interprets broad policy, strategic guidance, and oversight expectations for new or ambiguous situations and develops new methods, criteria, frameworks, and recommended changes to improve customer success, governance positioning, and enterprise alignment. Performs other duties as assigned. QUALIFICATIONS REQUISES : The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/miscellaneous-administration-and-program-series-0301/ for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 11/23/2026 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade (GG-13) in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Applying strategic planning, business development, customer success, and performance management principles to improve service delivery, and support organizational objectives. Designing and conducting internal customer strategy assessments, analyzing feedback data, and monitoring key performance indicators (KPIs) to identify operational gaps, verify metric alignment, and track

Salaire : $143,913 – $187,093/Per Year | Avantages : https://www.usajobs.gov/Help/working-in-government/benefits/

Our Mission Through vetting, industry engagement, education, and counterintelligence and insider threat support, secure the trustworthiness of the United States Government's workforce, the integrity of its cleared contractor support, and the uncompromised nature of its technologies, services, and supply chains. Our Vision DCSA's elite security experts illuminate national security risks to empower faster, smarter decision-making that protects American innovation and resilience to enable mission success. DCSA Strategic Execution Plan The Defense Counterintelligence and Security Agency stands at the intersection of government-wide trusted workforce, national security, and industrial base protection. Guided by the Secretary of War's National Defense Strategy, Deputy Secretary's Warfighting Acquisition Transformation efforts, and Trusted Workforce 2.0, our mission is to deliver data-driven, threat-informed, and customer-trusted security services at scale. The FY2026 - 2028 DCSA Strategic Ex