Description du poste
The Northport VA Medical Center is recruiting for Advanced Medical Support Assistants in Northport, NY. The Advanced Level MSA position is a foundational role within VAMC Northport, throughout the clinical areas of the medical center, including all Outpatient Clinics, Scheduling Call Center, Imaging services, Inpatient Units, HAS/Emergency Department, Community Care.
PRINCIPALES MISSIONS :
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not limited to: The Advanced MSA works collaboratively in interdisciplinary coordinated care delivery models and performs customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Incumbent performs higher level duties at least 25% of the time. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. A caring, compassionate, and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. The Advanced MSA can independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. The Advanced MSA participates in the daily team huddles and weekly team meetings where patient care planning and management occur, as part of the interdisciplinary team delivering patient care. Incumbent develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Daily review of active/pending consults, Recall list, Return to Clinic Orders, Consults, VetLink/Kiosk, Vetext reports, VAOS, and Audio-care communications for accuracy and disposition. Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care. When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to centralized scanning. Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits. The ability to distribute and balance the workload among employees in accordance with established workflow or job specialization, assures timely accomplishment of the assigned workload and assures that each employee has enough work to keep busy. Work is performed under the general supervision of the Supervisory Medical Support Assistant; and is evaluated for appropriateness and conformance to policy. The supervisor will provide direction in terms of objectives, daily priorities, and deadlines. If the incumbent is assigned to Community Care, they are aligned to the Community Care Manager. Work is reviewed by the supervisor for the purpose of appropriateness and compliance with VHA, VBA, and HAS policies and procedures. Incumbent's supervisor sets priorities but allows the employee to organize recurring activities. Completed assignments are evaluated for technical soundness, usefulness, and conformance with VA requirements. Work Schedule: Full-Time- Monday-Friday 2:00pm to 10:30pm Telework: Not available Virtual: This is not a virtual position. Pay: Competitive salary and regular salar