Description du poste
The Supervisory Health Technician (Ophthalmology), GS-0640-10, serves as a first-line supervisor for an assigned ophthalmology technician team within the Eye Section in Savannah, GA Community Based Outpatient Clinic.
PRINCIPALES MISSIONS :
The incumbent reports to the GS-11 Health Technician Program Coordinator (Ophthalmology), who provides second-level supervision and program-wide oversight of ophthalmic technician operations. The incumbent is responsible for daily technical, administrative, and supervisory management of assigned Health Technicians (Ophthalmology) and related ophthalmic support staff at the main medical center and/or assigned Community Based Outpatient Clinic (CBOC) locations. The incumbent works collaboratively with ophthalmologists, optometrists, residents, fellows, schedulers, nurses, the GS-11 Program Coordinator, Surgical Service administrative staff, Sterile Processing Service, Biomedical Engineering, Pharmacy, Infection Control, and other support services. Exercises first-line supervisory authority over assigned Health Technicians (Ophthalmology) and other assigned ophthalmic support staff. Plans, schedules, and assigns work based on clinic priorities, staff skills, workload, patient care needs, and available resources. Establishes daily work assignments; monitors staffing, leave, time and attendance, and schedule coverage; and coordinates staffing adjustments with the GS-11 Program Coordinator when needs or shortfalls exceed local resources Develops, communicates, and evaluates performance standards for assigned employees. Provides ongoing feedback, coaching, and instruction. Identifies training and competency needs; develops remediation plans; documents performance concerns; and recommends awards, within-grade increases, promotions, reassignments, disciplinary actions, or other personnel actions as appropriate. Interviews candidates and makes recommendations regarding selections and promotions in accordance with merit system principles. Hears and resolves routine employee complaints; refers unresolved conflicts and complex personnel issues to higher-level management. Maintains expert practical knowledge of ophthalmology technician duties, ocular anatomy and physiology, visual physiology, optics, ocular pathology, common ophthalmic conditions, and clinical workflows. Provides technical guidance and instruction to staff regarding ophthalmic testing, patient preparation, clinical documentation, medication handling within scope, and diagnostic testing. Coordinates initial and ongoing competency assessments for assigned staff. Participates in quality improvement, performance improvement, patient safety, and internal review activities. Provides clinical back-up or direct Health Technician (Ophthalmology) services when required by staffing or patient care needs. The incumbent reports to the GS-11 Health Technician Program Coordinator (Ophthalmology), who provides second-level supervision, program-wide coordination, and overall technical and administrative oversight. The GS-10 supervisor receives assignments in terms of overall objectives, clinic priorities, service requirements, and expected outcomes. Within delegated authority, the incumbent independently plans and carries out daily supervisory, operational, technical, and training responsibilities for the assigned ophthalmology technician team. The incumbent resolves routine technical, staffing, workflow, and customer service problems and keeps the GS-11 Program Coordinator informed of significant developments, resource needs, staff performance issues, operational barriers, patient safety concerns, and matters requiring higher-level decision-making. Supervises: Assigned Health Technicians (Ophthalmology), GS-0640-05/06/07/08/09, and other assigned ophthalmic support staff. Work Schedule: M-F 7:30am-4:00pm Compressed/Flexible Not Approved Telework: Approved for Ad-Hoc only Virtual: This is not a virtual position. Functional Statement #: 10786F Relocation/