Medical Support Assistant (Advanced)

The Advanced Level Medical Support Assistant (MSA) position serves as a Consult Coordinator and is a foundational role within the continuum of patient care and works collaboratively with other members of expanded health care teams (i.e. PACT, specialty care) including Community Care providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. PRINCIPALES MISSIONS : The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model and assists the clinical providers in coordinating certain administrative details, appointment schedules and clinic consult services; customer service and other duties assigned for the proper and timely treatment of patients and maintain appointment schedules for multiple Community Care clinics.Major duties include, but are not limited to: Supporting patient safety standards using the correct Veterans Affairs identification of all patients Setting the tone for perception concerning quality of healthcare services at the VA. Explaining the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. Screening/Receiving phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes. Generating authorizations for pre-authorized outpatient, unauthorized and emergency care claims, while making eligibility determinations for the various programs in Community Medical Care. Managing and coordinating appointment management with the creation of authorizations. Collaborating with VA clinicians, third party administrator (TPA) and community clinicians to obtain clinical documentation and direction to further coordinate, plan, organize, and direct outpatient/inpatient community care and complex outpatient/inpatient diagnostic procedures. Coordinating follow-up care at the direction of the community clinicians/vendor, TPA and the VA clinicians including providing evaluation and diagnostic reports to VA clinicians for continuation of care and verification of care authorized. Work Schedule: Monday - Friday, 7:45AM - 4:30PM Telework: May be authorized on an ad-hoc basis by the supervisory. Virtual: This is not a virtual position Functional Statement #: 60119-F Relocation/Recruitment Incentives: Not authorized QUALIFICATIONS REQUISES : Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience. None. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None. Foreign Education. To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials. Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: In addition to the basic requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates: Grade Determinations: GS-06 Medical S

Salaire : $47,903 – $62,274/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? The VA Midsouth Healthcare Network advocates for a Whole Health System of care within a High Reliability Organization (HRO). Veterans and employees are empowered to achieve optimal health and well-being through a Whole Health model that connects with what matters most. Employees will commit to transforming every interaction from transactional to relational through personal health planning. Johnson City, located in upper East Tennessee, is a cultural melting pot with invigorating music, amazing outdoor activities, and enchanting culture and history. Local festivals include the Umoja Festival, Blue Plum Festival, The Unicoi Apple Festival, and the Rhythm and