Lead Medical Support Assistant

The Lead Community Care MSA performs a full range of duties. This position is under the Fort Harrison Medical Center in the Community Care Scheduling Office under the Health Administration Service and can be located at any VA facility in Montana as long as it meets the needs of the facility. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. PRINCIPALES MISSIONS : The position is responsible to lead a group of Medical Support Assistants (MSA) at a GS-3, 4, 5 or 6 level. Responsible to their supervisor for ensure that the work assignments the other employees of the team are carried out by performing a range of duties such as: Distribute and balance the workload among employees in accordance with established work flow or job specialization, assure timely accomplishment of assigned workload, and assure that each employee has enough work to keep busy. Keep in touch with status and progress of work, make day-to-day adjustments in accordance with established priorities, obtain assistance from the supervisor on problems that may arise, such as backlogs which cannot be handled promptly. Estimate and report on expected time of completion of work and maintain records of work accomplishments and time expended and prepare reports as requested. Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies. Give on the job training to new employees in accordance with established procedures and practices. Assists with unusual situations which do not have clear precedents. The incumbent plans and carries out successive steps of work assignments. Independently handles scheduling problems and deviations based on personal knowledge of Community Care Scheduling operations and policy. Check on work in progress or spot check work not requiring review (e.g. filing or direct services) and review completed work to see that supervisor's instruction on work sequence, procedures, methods and deadlines have been met. Amend or reject work not meeting establish standards, refer to supervisor questions or matters not covered by standards and problems in meeting performance standards. Monitor working conditions such as seating, ventilation, lighting, safety, etc. Inform employees of available services and employee activities. Resolve simple, informal complaints of employees and refer others to superior. Report to supervisor on performance, progress and training needs of employees, and on behavior problems. Provides information to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs. Individuals who perform Lead MSA duties are considered the chief sources of patient flow information. Consult tracking, verification of doctor's orders, treatment orders, the extracting of medical information and review of records for completeness. He/She facilitates scheduling of appointments with multiple services, and other general information, initiating appropriate action as required. Functions as a member of the Health Administrative Services, provides assistance to other team members when appropriate. Communicates with patients in a manner, which is appropriate based on age, gender or maturation. Customer focused interactions are conducted in a professional, courteous manner. Adheres to fire, safety, and security requirements. Initiates/prepares automated authorization for medical and hospital services to include appropriate explanation of VA guidelines. Ensures appropriate communication is mailed and/or faxed to appropriate veterans and providers. Comprehends the boundaries of Community Care Scheduling responsibility; addressing directly or directing inquiries as appropriate to TPA. Responsible for editing of patient data to reflect changes in status of existing authorizations, such as address changes. Cancels fee basis consults when notices ar

Salaire : $68,970 – $89,662/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: Interested in a career that offers a true work-life balance? Look no further! The Montana VA Health Care System offers a balance of professional and clinical complexity that stimulates growth yet, it also allows the professional an opportunity to enjoy life outside of work. If you are interested in a career that offers an integrated patient-centered approach while providing compassionate and state of the art care to Veterans, we welcome you to apply. By serving and honoring the men and women who are America's Veterans, we fulfill President Lincoln's promise, "To care for those who have served in our nation's military and for their families, caregivers, and survivors." The VA is located on the picturesque and historic 138 acres of Fort Harrison that adjoins the capital city, Helena, and serves as the halfway mark between Yellow Stone and Glacier National Parks. The area offers some of the best outdoors activities such as: hiking, biking, rock climbing, fishing, camping, boa