Medical Support Assistant (Advanced)

The incumbent serves as an Advanced Medical Support Assistant assigned to Community Care Service. The Community Care team that generally consists of two registered nurse care navigators and three to four administrative associate MSA per teamlets. PRINCIPALES MISSIONS : Major duties of this position include, but are not limited to: The Advanced MSA coordinates with their team to set up care in the community under the Mission Act Standards. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies ( e.g., assist with communications during the inpatient to outpatient discharge; communicate with non ­V A medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Performing various clerical and administrative duties for the department. Participating in team huddles and team meetings to manage and plan patient care setting priorities and deadlines for scheduling in the community. Adjusting the flow and sequencing of the work to meet team and patient needs. May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the Electronic Health Record (EHR); monitoring pre­ appointment requirements to assure readiness for patient care in the community. Managing active and schedule list of consulting community care. Participating and providing input in problem solving on operational issues or procedures in team meetings Performing administrative follow up actions. Participating in and independently following up on team huddles by sharing information. Precepting and assisting in deskside training for new staff or new team members and collaborating with the medical team to assure continuity of care while in the community and back to the VA. Work Schedule: Monday- Friday, 7:30 am - 4:00 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 92613-0 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized QUALIFICATIONS REQUISES : Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship. Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience. None Education. One year above high school; High school diploma (including homeschooling); General Education Development (GED) certificate; Proficiency certificate issued by a State or Territorial Board or Department of Education; Post-high school education; OR You do not have one of the education levels listed above, but you were in the Medical Support Assistant occupation (GS-0679) on a permanent appointment with the Department of Veterans Affairs as of February 5, 2026, meeting all qualification requirements as part of the grandfathering provision" (A Transcript or proof of High School Diploma/Equivalent is required if basing any or all qualifications on education). Licensure/Certification/Registration. None English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Grade Determinations: In addition to the basic requirements above, applicants must meet the following experience: Experience. One year of experience equivalent to the next lower grade level GS-5 Medical Support Assistant grade level. Duties at this level include, but are not limited to: performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting; answering phones; greeting patients; relaying messages to appropriate staff inside or outside of the unit; scheduling appointments; in

Salaire : $54,773 – $71,204/Per Year | Avantages : http://www.vacareers.va.gov/why-choose-va/benefits/index.asp

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Sta