Description du poste
See below for important information regarding this job.
PRINCIPALES MISSIONS :
Manages stocked items and provides customers with pricing, product use, and technical information.
Serves as the primary point of contact for all requisitions and alerts, entering and updating them in the automated system.
Monitors and follows up on overdue or urgent customer requests.
Processes and manages requisition modifications for open orders and communicates changes to customers.
Reviews end item status and other key data to adjust parts strategies and prevent recurring unfilled orders.
Researches alternative support methods and recommends approved sourcing options for long lead times or emergency needs.
Investigates and resolves data entry issues, material ordering problems, customer complaints, and deficiency reports.
Prepares responses to general inquiries from DLA customers.
QUALIFICATIONS REQUISES :
To qualify for an Inventory Management Specialist, your resume and supporting documentation must support:A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-09 level, applicants must possess one year of specialized experience equivalent to the GS-07 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Experience in retail supply, inventory management, material coordination, awaiting parts processes, and supporting repair programs and local purchase/manufacturer actions. Experience providing tailored customer support for consumable and exchangeable parts needed for depot maintenance and repair. Experience with Order Fulfillment, including use of distribution systems and ordering applications. Experience in applying procurement regulations, procedures, and policies to investigate customer concerns and identify and resolve solutions. B. Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related. C. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-09, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide va