Customer Service & Technical Support Specialist

As the primary point of contact for customers, you will ensure a smooth process from enquiry to order completion. You will work closely with customers, sales colleagues, and internal departments to provide accurate information, prepare quotations, and coordinate orders. Client Details Our client is an international company active in a highly technical environment, serving professionals across the industrial sector. They are looking for a Customer Service & Technical Support Specialist to join their customer-facing operations team. Description As the primary point of contact for customers, you will ensure a smooth process from enquiry to order completion. You will work closely with customers, sales colleagues, and internal departments to provide accurate information, prepare quotations, and coordinate orders. Key Responsibilities Manage customer requests and provide high-quality service throughout the sales process. Prepare and follow up on quotations based on customer requirements. Gather and verify technical and commercial information related to projects and orders. Coordinate with sales teams and internal stakeholders to ensure timely processing. Maintain accurate information in internal systems. Create or review basic technical drawings when required. Monitor order data and identify discrepancies, stock issues, or missing information. Contribute to continuous improvements in customer satisfaction and operational efficiency. Profiel Bachelor-level education or equivalent experience. Previous experience in Customer Service, Sales Support, Order Management, or After-Sales is required. Experience within a technical, engineering, manufacturing, industrial, or construction-related environment is highly desirable. Familiarity with technical drawing software such as CAD is considered an advantage. Comfortable working with ERP and CRM systems. Customer-focused, proactive, and solution-oriented mindset. Strong communication skills and ability to work cross-functionally. Fluent in Dutch, with a professional level of French and a good command of English.

Opportunity to join a well-established international market leader. Technical and commercially oriented position with strong customer interaction. Dynamic and collaborative working environment. Training and development opportunities. Competitive salary package with attractive benefits.

Michael Page is een recruitmentpartner met een sterke internationale aanwezigheid, die mensen en bedrijven met elkaar verbindt, met zorg, duidelijkheid en expertise waarop je kunt vertrouwen. Met meer dan 50 jaar ervaring en een netwerk van 100+ kantoren in 34 landen combineren we internationale slagkracht met sterke lokale marktkennis. We helpen organisaties het talent te vinden dat het verschil maakt, van starters en operationele profielen tot ervaren professionals. Voor permanente, tijdelijke, tijdelijke functies met het uitzicht op een vast contract en interim management rollen. Onze klanten gaan van kmo’s tot multinationals, in zowel industrie als dienstverlening. Zoek je een junior profiel of een ervaren specialist, we focussen op wat telt, de juiste mensen en een oplossing die werkt. We gaan verder dan recruitment. We denken mee en brengen inzicht, energie en betrokkenheid in elke samenwerking. Voor meer informatie: Website : http://www.michaelpage.be Email: in