Customer Success Manager

Experience : 2–5 years in Customer Success, Account Management, Partnerships, or other client-facing roles in SaaS/tech Languages: fluent in English AND at least French, Dutch, German or Spanish. Tech-savvy: Familiarity with APIs, software integration, and an understanding of accounting/financial tools. Or at least curious about these subjects. Fintech curiosity: You don’t need to be an accountant, but you’ll hear a lot about accounting and finance-related topics. People person : You like building trust, finding solutions, and making your clients shine Customer-Centric Mindset: You genuinely enjoy helping clients succeed and are driven by their success. Drive: Ambitious, goal-oriented, and able to thrive in a fast-paced, high-pressure environment. Startup mindset : Autonomous, hands-on, structured, and adaptable AI-native: You already use Claude (or other), AI agents, and similar tools in your daily work. As a Customer Success Manager , you’ll play a strategic and operational role . Your job is not just to support, but to partner. In many B2B SaaS companies, this would be seen as a partnership role : you’ll help our clients leverage Chift to power their own product, fuel their growth, and stand out in their market. It is a purely win-win relationship because the more our client grow, the more we grow with them, since they often make money out of Chift. You’ll: Ensure smooth onboarding and product adoption Help them market integrations as a competitive advantage Act as an expert advisor on integrations and go-to-market strategy Drive mutual growth for our clients and Chift Guide onboarding : Support clients during implementation so they can quickly get value from Chift (with the help of our Solution Engineers) Drive adoption : Make sure integrations are activated and used effectively. Align the roadmap with our client’s needs and make sure they take the most out of Chift. Advise strategically : Help clients use integrations as a sales & marketing asset Be the voice of the customer : Share feedback with our product and tech teams to help us improve Identify growth opportunities : Spot upsell paths and help clients go further with Chift Solve proactively : Get ahead of issues and guide clients with calm, clarity, and confidence Collaborate internally : Work closely with sales, product, and marketing to offer a 360° client experience 💰 Attractive package (competitive salary, meal voucher, insurance, phone budget, mobility budget, flexible days off 🏝, etc.) 🚀 Employee Stock Options program (ESOP) giving you the possibility to become shareholder 📈 Crazy Learning curve : a varied job allowing you to juggle with different projects & technologies 🏋️ Wellness/sport allowance with Gymlib 🤩 Experience in a young, fast-growing tech start-up 🚀 and a great atmosphere 🍻 (apéro, lunches and activities to celebrate each milestone together) 👩‍💻 Flexible working hours and office/remote mix 🦄 A foot in one of Europe’s fastest-growing B2B SaaS companies