Sales Operations Coordinator, North America

We are looking for an experienced Sales Operations Coordinator to join our North American Operations team. You will be centered around ensuring our customers’ experience through the ordering and delivery process is positive and swift. You are curious, have a sharp eye for detail, are excited about automation and have experience in using multiple processing platforms. You will own day-to-day communication with internal teams and customers, resolving exceptions quickly to fulfil orders to or within our customer commitments. About Yoto Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels - think Disney, Marvel, Roald Dahl and Universal Music. We also create Yoto Originals like BrainBots . Voted the 14th fastest-growing private software technology company in Britain in The Sunday Times 100 Tech 2025; and named the 94th fastest-growing company in Europe in the prestigious FT1000. Ranked 9th in Fast Company's Most Innovative Companies in 2024; and featured in the Sifted 100 fastest-growing startups across the UK&I by revenue growth. Featured in Bloomberg’s 25 UK startups to watch in 2023; and ranked second fastest growing tech company in the UK in the Deloitte Fast50. Named one of TIME Magazine’s Top 100 Inventions of 2020. We’re over 250 employees spread across the world... and growing! We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it! What you’ll be doing : Order Fulfillment & Systems Management: Ensure the smooth flow of orders on all our sales platforms (includes Shopify, Amazon, Netsuite, EDI) Be lead 3PL contact and liaison for all North American D2C processing requirements Liaise between Customer Happiness, Logistics and Growth teams to ensure swift resolution of issues Support all B2B onboarding and order processing requirements Support Routing Guide reviews to ensure compliance and efficiency Handle ad-hoc order related requirements, including New Product Introduction actions Manage direct/partner sales orders Process any ad hoc credits/refunds Report and resolve ad hoc issues. Operational Optimization: Support review and identify root cause of systemic issues and inefficiencies Support development, optimization, and recording of Standard Operating Procedures in line with global best practice Support key initiatives and retail customer onboarding. Reporting & Development: Daily global system and order processing checks and troubleshooting Compile data for internal teams to support business decisions and execute daily support tasks. What you’ll bring: Sales Ops Experience: 3+ years in a similar Sales Operations or order management role. Platform Expertise: Proficiency in Shopify Plus back-office maintenance, Amazon Seller Central and retailer portals, as well as NetSuite or similar ERP systems. Process Optimization: Proven history of automating manual tasks and developing scalable policies and processes. Attention to Detail & Service: Detail-oriented with a service-driven mindset focused on rapid, effective internal and external customer support. Communication & Collaboration: Excellent cross-functional communicator, comfortable working remotely and collaborating in a fast-paced environment. Technical Proficiency: Strong Google Workspace and MS Office skills, with proven ability to manipulate data and generate reports. AI & Automation: Proven use of AI tools, reporting and automation to bring about process efficiencies. Nice to have: Logistics & Flexibility: Comfortable collaborating remotely with global teams, willing to travel to warehouses as needed, and experience with big box retail. Salary: $70,000 - $80,000 based on experience How we use AI at Yoto We think using AI to work smarter is part of the job. At Yoto, we use AI to help us move faster and reduce manual work so we can focus our time on creativity, problem-solving and impact. We don’t want to use AI to cut corners - it’s about smart usage that makes space for the work that really matters. Our intention is to be thoughtful about how we use AI. We treat its outputs as a starting point, not the final answer, and we take care to use it responsibly - especially given the trust families place in Yoto. We don’t expect everyone to be an AI expert, but we do expect people to be curious, to experiment, and to keep improving how they work. If you prefer to do everything manually, you might find our pace and expectations challenging. The magic at Yoto comes from people working here, not their prompts. AI should help us move faster, not change what makes worki