Métier Ambassador, Maison Madison

The Team: The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity: The primary responsibilities of a Métier Ambassador are to enhance the client experience for both existing and new clients by providing support, answering technical questions, sharing the knowledge around the craftsmanship of Hermès product, and assuring the follow up of the orders. The Métier Ambassador will be responsible for achieving their individual sales objectives, while also providing in depth training and support for the respective métier to all sales associates in the boutique. The Métier Ambassador will closely partner with corporate partners, such as Merchandising and CDCRM to continually develop the overall goals of the business by incentivizing growth of the Métier. About the Role: Métier Expertise Strategically develop and support both new and existing clients, ensuring their loyalty and enthusiasm towards the house. Ensure the highest level of services is provided while conveying in-depth knowledge of the specific métier product composition, style, and origin. Demonstrate consistent high level of customer service and sales productivity, with an entrepreneurial approach in supporting specific Métier. events, as well as services for own clientele, assisting in the process with other team members and providing technical expertise to manage customer questions. Maintain a deep knowledge of company products and services, while sharing this knowledge with the rest of the team through regular training. Develop and train staff on new seasonal product, and ensure the entire team has a thorough understanding of the program while assisting in order generation and follow-through. Ability to execute strong conflict-resolution and problem-solving skills, ensuring the client’s expectations are consistently fulfilled. Additional responsibilities include the updating and maintenance of all necessary tools for the program, maintaining work station, and ensuring seasonal swatch books are updated weekly. Serve as an Ambassador and subject matter expert in frequently communicating with the corporate office, relay feedback on products and services from customers to the corporate office (Merchandising and CDCRM teams), follow through in managing and tracking orders from start to finish, and reinforce standards of services to minimize rejection rates. Sales Objectives Maintain presence on the sales floor and serve as an ambassador of the program to clients while also assisting in general selling activities throughout the store as needed. Partner with Management to drive métier-specific sales. Maintain a sustainable ratio of métier sales vs. Seasonal Collection. Drive sell-through on seasonal collections of the métier to achieve company targets. Accountable for meeting personal sales goals, selling across all métiers, and working as part of a team for the boutique to achieve its collective target. Organize and prioritize workstation and selling floor to support the sales effort. Ensure all items (bags, boxes, note cards, ribbon, stationary, and the like) are stocked at all times. Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc. Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment, and client verification), and the administrative support of After Sales service when needed. Properly prepare for physical inventory and participate in monthly cycle counts (and or as directed by management). Supervisory Responsibility: NO Budget Responsibility: NO Decision-Making Responsibility: NO About You: Minimum two years of experience in sales, experience in a luxury environment preferred. Strong planning and organizational skills with a sense of priority for deadlines and attention to detail. Elevated leadership and communication skills. Strong relationship development and impeccable communication skills. Even-tempered with the ability to continuously multi-task. Self-starter and able to work independently while balancing collaboration with a team. Strong organizational skills. Open availability to accommodate the needs of the business. Ability to lift between 0-25 lbs. without assistance. Regular in-person work at a Company-designated work location is an essential function of this position The range for this position is $26.26 - $28.75 per hour. Actual rates are determined based on the job, location, and individual experience. We are looking for a candidate that has a combination of the above attri