Ticket Writer - Lead

• Assists the Sportsbook Manager with daily operations. • Assists in the setup and posting of all sporting events. • Communicates and explains wagering to new patrons. • As needed, responsible for placing sports wagering tickets, verifying and/or processing winning sports wagering tickets. • Approves all Sportsbook over-the-limit wagers in the absence of the manager for the property within guidelines. • Resolves complaints and difficult guest concerns. • Leads Sportsbook Team Members. • Directs daily labor to business volumes. • Assists with the training and development of Sportsbook Team Members to improve their skill set and provide continuous improvement in guest service. • Closes out Sportsbook Ticket Writers at the end of each shift and ensures money transfer to the main Cage. • Assists the Sportsbook Manager in working with the Marketing department to administer programs & promotions. • Investigates if Sportsbook patrons are wagering in an unethical or irregular manner or if Sportsbook Team Members are working in an unethical or irregular manner; reports the findings appropriately. • Ensures Sportsbook cleanliness and proper working conditions of equipment. • Performs accurate and efficient data entry of customer and transactional information as required in the sports wagering system, casino management system, Title 31 software, and cash advance/check cashing system. • Learns and follows all federal and state regulations as well as departmental standard operating procedures and company policies; including, but not limited to, IGC policies and Title 31/BSA/AML • Issues complementary to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines. (No redemption for cash, only merchandise) • Perform the duties and responsibilities associated with the Indiana Gaming Commission • Statewide Voluntary Self-Exclusion Program. • Responsible for maintaining work area supplies and keeps areas clean, secure, and well maintained. • Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures. • Must be able to work in an environment with secondhand smoke, loud noises, and large crowds. • Must be able to stand and walk for prolonged periods of time (7+ hours). • Always follow the Company Service Standards model. • Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends. • Other duties may be assigned at any time.