Customer Care Officer - Wednesday to Sunday

<h2><strong>About Alma</strong></h2> <p>At Alma, we believe that commerce should be balanced and sustainable.</p> <p>Our mission is to put finance back where it belongs: <strong>at the service of merchants and consumers.</strong></p> <p>We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly.</p> <p>Today:</p> <ul> <li><strong>25,000+ active merchants</strong></li> <li><strong>10 million consumers served</strong></li> <li><strong>4.8/5 on Trustpilot</strong></li> </ul> <p>Our team has grown from 2 to more than 350 people and we continue to expand across Europe.</p> <h2><strong>About the role</strong></h2> <p>As a <strong>Customer Care Officer</strong>, you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma.</p> <p>You will support users, resolve complex requests and contribute to improving our operational processes.</p> <p>This role is based in <strong>Lille</strong>, with <strong>2 days of remote work per week</strong>. You will be scheduled to work <strong>12:00 PM to 8:00 PM, from Wednesday through Sunday.</strong></p> <p><strong>Your main responsibilities will include:</strong></p> <h3><strong>Customer &amp; merchant support</strong></h3> <ul> <li>Handle complex requests from merchants and consumers via email and phone</li> <li>Guide users in the use of Alma’s payment solutions</li> <li>Provide clear and helpful responses while ensuring a