Engagement Centre Representative (Part Time) -Entry Level Position

### **Why should you join our team?** YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We also ensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community. This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead. Engagement Centre Representative - (Part Time) Shane Homes YMCA at Rocky Ridge Start Date: Immediately Salary:$15.00/hour - $18.29/hour * The successful candidates will have availability to work Mondays from 12:00 pm - 3:30 pm, and from 3:30 - 7:00 pm Tuesday - 3:30 pm - 7:00 pm Wednesday - 3:30 pm - 7:00 pm Thursdays - 3:30 pm - 7:00 pm Fridays - 3:30 pm - 7:00 pm Saturdays - 9:00 am - 1:00 pm and from 1:00 pm - 5:00 pm You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the benefits and opportunities the YMCA offers: * Complimentary YMCA Calgary membership including a linked membership for dependent children; * Program discounts; * Ongoing leadership development and opportunities; * Leadership award opportunities; * Scholarship opportunities; * Paid recertification and training. ### **What qualifications are we looking for?** At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following; Exceptional customer service attitude Strong computer skills Be resourceful, organized and handle change well Effective time management and welcomes change Clear communicator over the phone, virtually, and through email Evidence of a clear Police Information Check with Vulnerable Sector Search Three professional references ### **What does this role look like at YMCA Calgary?** Reporting to the Engagement Centre Manager, the Engagement Centre Representative will provide excellent customer service to members and drop-in users of YMCA Calgary. Duties and Responsibilities include: Be the main point of contact for incoming phone calls to the YMCA Own the administrative tasks assigned by supervisor (returned payments, promotional sales follow ups, waitlist management) Identify and create opportunities to enhance each and every person's YMCA experience Meet and exceed customers’ ex