Description du poste
**About the Role**
The Alley YMM is Fort McMurray’s favourite spot for fun — featuring bowling, laser tag, an arcade, Starbucks café, and unforgettable birthday parties and events.
We’re looking for an energetic and guest-focused Front Desk & Guest Services team member to join us in delivering amazing experiences to every visitor, every day.
This is a part-time or full time in-person position including weekends and evenings.
**What You’ll Be Doing…**
Located at our family entertainment centre in Fort McMurray, our Front Desk team is the heart of the action — welcoming guests, managing reservations, answering questions, and setting the tone for an awesome experience.
You’ll be the face of The Alley, handling everything from birthday check-ins and group bookings to payments and daily operations. This role is perfect for someone who loves helping people, thrives in a fast-paced environment, and can juggle multiple tasks with confidence and a smile.
**Key Roles & Responsibilities**
* Greet every guest with warmth, positivity, and professionalism
* Answer phone calls and in-person inquiries with accuracy and energy
* Manage reservations, birthday party inquiries, and event check-ins
* Process payments using our point-of-sale system
* Upsell add-ons like arcade cards, laser tag games, and birthday upgrades
* Coordinate with other departments to ensure smooth operations
* Keep the front desk and lobby tidy, welcoming, and guest-ready
* Support team members across the venue when needed
* Work toward daily guest satisfaction and service targets
* Provide accurate information about venue offerings, packages, and promotions
**What We’re Looking For**
* Friendly, outgoing, and confident personality
* Excellent communication and multitasking skills
* Previous experience in hospitality, retail, or guest services (asset but not required)
* Ability to stay calm and focused in a high-energy environment
* Comfortable using computer systems and willing to learn new tools
* Available for evening, weekend, and holiday shifts
* Reliable, self-motivated, and team-oriented
* Strong problem-solving ability and attention to detail
**Why Join The Alley YMM?**
* A fun, supportive work environment with a team that feels like family
* Staff perks and discounts on and off the clock
* Flexible scheduling that works with school or other jobs
* Opportunities for growth and development
* Be part of a locally owned business that loves our community
**Ready to Apply?**
Please send your resume and a quick introduction to goodtimes@thealleyymm.com with the subject line: **Front Desk Application – Your Name**
We appreciate all applications and those selected for an interview will be contacted.
**The Alley YMM is an equal opportunity employer. We welcome applications from all qualified individuals and will accommodate applicants throughout the recruitment process.**
Job Types: Full-time, Part-time, Permanent
Pay: From $16.00 per hour
Benefits:
* Casual dress
* Compan