Clerk E-Commerce Logistics

Join Jumbo as a Sachbearbeiter:in E-Commerce Logistik, where customer experience is key! Enjoy a supportive work environment with great benefits. Tasks • Coordinate with shipping warehouses and external partners daily. • Resolve delivery issues and track discrepancies promptly. • Support sales teams with the internal B2C order system. Skills • Experience in logistics administration and strong Excel skills required. • Fluent German communication skills essential. • Ability to prioritize in fast-paced situations. Switzerland shops at Jumbo! We are proud to welcome our customers and shape their shopping experience. As part of our team, you help to do exactly that. Let us work together to ensure that our customers always enjoy coming back to us and be part of the Swiss shopping experience. Jumbo, as the market leader among Swiss DIY stores, always offers an exciting shopping experience. In the areas of garden, home and hobby, we convince with complete all-round service, the best price-performance ratio and strong promotions.Clerk E-Commerce LogisticsTasks • Coordination and alignment with shipping warehouses, locations and external service providers • Clarification of missing deliveries as well as tracking and escalation in case of irregularities • Support of sales outlets regarding the internal B2C order system (COSMO) • Monitoring and analysing the drop shipment business and deriving appropriate measures • Technical clarifications of complex customer service cases Requirements • Several years of practical experience in logistics administration • Confident handling of Microsoft Excel and reporting tools; knowledge of SAP and WAMAS is an advantage • Very good German language skills, spoken and written • Resilience and the ability to set priorities correctly even in hectic situations • Solution-oriented, independent and responsible way of working • Teamwork skills as well as careful and reliable working style What we offer • Discounts: Discount on the travel offer ITS Coop Travel, 5 times the number of super points in the supermarket, up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop Group, cheaper mobile and prepaid subscriptions at Coop Mobile, Reka-Card: discount on purchase, staff discount also for partner (living in the same household), discount on GA subscription • Employment conditions: Pension fund: 2/3 paid by Coop, collective labour agreement (CLA), 18 weeks paid maternity leave and 4 weeks paid paternity leave, loyalty bonuses, savings plan with the pension fund, home office, flexible and attractive regulation for early retirement from the age of 58, attractive employment conditions • Working hours: 5 weeks holiday • Further training: Over 600 internal training courses, support for external education and training, talent management with diverse development opportunities • Sustainability: • Communication: • Health: Update-Fitness: CHF 200 discount on the annual subscription Your contact person of the Coop Cooperative Dominique Hotz HR Marketing